Crowne Plaza Hotel Hampton-Marina, Hampton

I truly enjoyed my stay. Didn't want to leave - the only hotel for me when I'm in the area. Thank you.

Liked: Everything was beautiful and clean. Very friendly staff.

One of the most uncomfortable...

Liked: Breakfast was great!
Disliked: We booked the stay at your Hotel because of the view that my a colleague recommended, but room 723 was filled with ants crawling on the TV stand and the walls right behind my suitcase which was on the floor. We didn't know what they were until maintenance came up to identify they were ants and not bed bugs. The heat was also on full blast at 90 degrees when we entered the room and it took almost half an hour to cool it down. The air conditioner was extremely loud and the manager (Michelle) I believe did witness it before our room was changed to number 720. We asked the manager for a discount she stated, "We don't give discounts," but she did allow us move to another room 720. Well 720 was a little better, but did not have a good cooling system and we heard loud noises all night until we left for the airport at 5:30am. Not sure if it was other guest's or not, and the bed was uncomfortable. We did enjoy the location and the customer service was awesome, but we may not visit your hotel again. We also had two different booking numbers 1911677450 & 16945185430 one was under the Hampton Marina Hotel and the other was under the Crowne Plaza so hopefully we are not charged for both since we were told the name changed. One last thing the shower in room 720 leaked over our heads from the ceiling.

Very good

Superb

Very poor

Liked: Nothing
Disliked: The staff were horrible, once I walked in I new something was wrong when there was another customer yelling at the staff who was a mananger.

Able expectations

Liked: One of the most comfortable beds , very friendly staff

Exceptional

Disillusioned!

Liked: The view of the marina
Disliked: The unprofessional staff, use of recreational smoking that came through the vents, the lack of superior housekeeping, the promise of breakfast and dinner and lack there of!