Crowne Plaza Hotel Dallas Downtown By IHG

We travel to Dallas frequently because our Granddaughter is a player for SMU. This was one of the most expensive places we have stayed. We had no hot water running in bathroom sink, we had no water pressure. The drains were horrible - had to get maintenance to come and unstop tub. When we tried using the microwave it would blow the fuse and we had no TV - had to keep resetting and when we requested towel service no one ever came and to top it off we saw a roach crawling in the bathroom. Made us sick - could not wait to check out there! We will definitely never stay there again! Over Priced Horrible Stay is an understatement!

Liked: Nothing.
Disliked: Everything.

I would never stay at that hotel ever again. Just an awful experience.

Liked: Nothing.
Disliked: Bed was very uncomfortable; noise was horrible. Didn't sleep at all. Worst Crowne Plaza experience of my life.

I would not stay there again.

Liked: Our view.
Disliked: The smell. The valet. The temperature.

When I come back to Dallas it will always be the Crowne Plaza. The staff is the best. Thanks for all you help.

Liked: Everyone in the valet was just wonderful! The shuttle service to go where you had to go was excellent, and they even took me back to the airport at 4:00am in the morning when I made the reservation with them. Didn't want to take a taxi because I felt like everyone in valet had become family to me.
Disliked: Not a damn thing!

Liked: Room.
Disliked: Valet service.

Had a great time there. Other than the hidden fee for parking, it was excellent. Staff did great and was very helpful.

Liked: Great staff.

The staff was very polite and helpful. Our room was great but the A/C could have been better. We loved everything else about the hotel.

Disliked: A/C not cool.

I was expecting a little more. The staff at the check in counter was very pleasant and helpful. The staff when we got there after the concert, not so much. I was appalled that there was no room service after 10p.m. The vending machines were a nightmare, only accepted one dollar bills. The coke machines were supposed to accept credit/debit card, but they (we tried several on different floors) kept declining mine (which was perfectly good - I used it the very next morning to pay for incidentals and get some cash at the ATM). We were tired and hungry after the concert and it was annoying not to be able to find anything to eat and drink at the hotel (the little refrigerators were empty in the rooms) - advertising as a "concert hotel", wouldn't you expect late night hungry guests? Other than that it was a perfectly adequate hotel, nice and comfortable. I am one of those that likes the old fashioned atmosphere so that was a plus to me. Would go back again, but would prepare better for late night snacks if used for post concert dormitory.

Liked: Very clean and old fashioned elegance; food at restaurant was good.
Disliked: No room service after 10p.m.

Disliked: Room were not ready as advertised; air conditioning not working properly; key cards not ready when needed.