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Crowne Plaza Hotel Dallas Downtown eeef - (855) 208-4301
Crowne Plaza Hotel Dallas Downtown, 1015 Elm Street, Dallas, TX -(855) 208-4301
Area: Downtown Dallas
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BOOK ONLINE OR CALL - (855) 208-4301
3.1
HOTEL RATING: 
PLEASANT
3.1 out of 5 (1443 Ratings)
0.3 miles from Dallas centre
BOOK ONLINE OR CALL - (855) 208-4301
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Hotel Description
Within minutes of popular Dallas attractions such as the JFK Memorial this city center hotel features an on-site restaurant and thoughtful on-site facilities including outdoor rooftop swimming pool. While staying at the Crowne Plaza Hotel Dallas Downtown guests can enjoy free weekday newspapers in the lobby a state-of-the-art fitness center and an on-site tour desk. The hotel also features 24-hour front desk service and wireless internet access. Steps from the Dallas Downtown Crowne Plaza Hotel is the Dallas Aquarium and the famed House of Blues bar and entertainment venue. The American Airlines Center home to the Stars hockey team is also nearby.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Pets Allowed
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Parking
` Valet Parking
` Safety Deposit Box
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Dry cleaning
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Nightclub/DJ
` Vending machine (snacks)
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Snack bar
` Outdoor pool (seasonal)
` Special diet menus (on request)
` Wheelchair accessible
` outdoor pool
` Accessible parking
` Designated Smoking Area
` Facilities for Disabled Guests
` Heated pool
` Non-smoking Rooms
` Vending Machine (Drinks)
` Daily Housekeeping
` WiFi available in all areas
` Happy Hour
` Business centre
` Fitness centre
` Free WiFi
` Lift
` Kid meals
` Parking garage
` Toilet with grab rails
` Higher level toilet
` Lower bathroom sink
` Rooftop pool
` Pool with view
` Shallow end
` Wine/champagne
` Outdoor furniture
` Fence around pool
` Fitness
` Sun loungers or beach chairs
` Sun umbrellas
` Key access
` Key card access
` Smoke alarms
` CCTV in common areas
` Fire extinguishers
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Contactless check-in/check-out
` Cashless payment available
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Breakfast takeaway containers
` Thermometers for guests provided by property
` Face masks for guests available
` Invoice provided
` Parking on site

Crowne Plaza Hotel Dallas Downtown Guest Reviews

Overall Average Score: 
Pleasant (3.1 out of 5)

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1

Poor - 1 out of 5

Pamela H, Little Rock Thu, 29 June 2023

We travel to Dallas frequently because our Granddaughter is a player for SMU. This was one of the most expensive places we have stayed. We had no hot water running in bathroom sink, we had no water pressure. The drains were horrible - had to get maintenance to come and unstop tub. When we tried using the microwave it would blow the fuse and we had no TV - had to keep resetting and when we requested towel service no one ever came and to top it off we saw a roach crawling in the bathroom. Made us sick - could not wait to check out there! We will definitely never stay there again! Over Priced Horrible Stay is an understatement!

Liked: Nothing.
Disliked: Everything.

1

Poor - 1 out of 5

Garry, Fort Worth, visiting Tower Club Dallas Tue, 14 November 2017

I would never stay at that hotel ever again. Just an awful experience.

Liked: Nothing.
Disliked: Bed was very uncomfortable; noise was horrible. Didn't sleep at all. Worst Crowne Plaza experience of my life.

2

Disappointing - 2 out of 5

Jolie, Azle, visiting House of Blues Dallas Mon, 2 January 2017

I would not stay there again.

Liked: Our view.
Disliked: The smell. The valet. The temperature.

5

Exceptional - 5 out of 5

Sandra, Aurora Tue, 9 August 2016

When I come back to Dallas it will always be the Crowne Plaza. The staff is the best. Thanks for all you help.

Liked: Everyone in the valet was just wonderful! The shuttle service to go where you had to go was excellent, and they even took me back to the airport at 4:00am in the morning when I made the reservation with them. Didn't want to take a taxi because I felt like everyone in valet had become family to me.
Disliked: Not a damn thing!

4

Very Good - 4 out of 5

Slawomir A B, Oklahoma City Sat, 14 May 2016

Liked: Room.
Disliked: Valet service.

5

Exceptional - 5 out of 5

DeAndre H, Mon, 28 March 2016

Had a great time there. Other than the hidden fee for parking, it was excellent. Staff did great and was very helpful.

Liked: Great staff.

4

Very Good - 4 out of 5

Tammy L, Donie TX, visiting House of Blues Dallas Thu, 17 July 2014

The staff was very polite and helpful. Our room was great but the A/C could have been better. We loved everything else about the hotel.

Disliked: A/C not cool.

3

Pleasant - 3 out of 5

Rosi, Tyler, TX, visiting House of Blues Dallas Sat, 26 April 2014

I was expecting a little more. The staff at the check in counter was very pleasant and helpful. The staff when we got there after the concert, not so much. I was appalled that there was no room service after 10p.m. The vending machines were a nightmare, only accepted one dollar bills. The coke machines were supposed to accept credit/debit card, but they (we tried several on different floors) kept declining mine (which was perfectly good - I used it the very next morning to pay for incidentals and get some cash at the ATM). We were tired and hungry after the concert and it was annoying not to be able to find anything to eat and drink at the hotel (the little refrigerators were empty in the rooms) - advertising as a "concert hotel", wouldn't you expect late night hungry guests? Other than that it was a perfectly adequate hotel, nice and comfortable. I am one of those that likes the old fashioned atmosphere so that was a plus to me. Would go back again, but would prepare better for late night snacks if used for post concert dormitory.

Liked: Very clean and old fashioned elegance; food at restaurant was good.
Disliked: No room service after 10p.m.

2

Disappointing - 2 out of 5

Curt, Dallas, visiting Dos Equis Pavilion Mon, 9 September 2013

Disliked: Room were not ready as advertised; air conditioning not working properly; key cards not ready when needed.

2

Disappointing - 2 out of 5

Brian, McGregor Mon, 29 July 2013

We would stay again because it was so close to the venue. But would want better A/C!

Liked: Parking at the hotel and the great view of downtown Dallas. The staff was great.
Disliked: The glass on the sliding door to the balcony was broken and just taped up with duct tape. And the A/C - the room never got cooler than 78 - it was a hot night!

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Crowne Plaza Hotel Dallas Downtown 1015 Elm Street, Dallas, TX