Lovely hotel but maybe some...

Liked: Lovely hotel I love staying here. It?s convenient and great location.
Disliked: When booking a room just book the standard rooms, avoid extra charges for luxury rooms they aren?t much different if not exactly the same. The staff are lovely but speak VERY LITTLE English. This is extremely frustrating when trying to make requests or calling from the room. My friend tried to explain she has priority check in and she just did not understand. There was a guy behind the desk too seemed to be the manager maybe, he wasn?t very welcoming or helpful with the ladies.

Exceptional

Superb

Good

Pleasant

Exceptional

Not up to scratch.

Liked: The jacuzzi and sauna, the steam room didn?t work properly. Good quality bed. Lunch was nice, but over priced. Otherwise would have gone to the restaurant.
Disliked: Room was dirty lots of stains on the floor, I looked like blood. We had to call reception for a dressing gown and sleepers. Only water provided in the fridge, not enough cups. The room should have been properly cleaned and items adequately placed in the room. The drinks are way too expensive, I don?t mind paying a little more. But it?s kind of ridiculous.

Great value, really comfortable rooms

Liked: Lovely spacious room, very quiet. really comfortable bed. Friendly staff. The hotel was just about to go back into a lockdown so staff were exceptionally understanding and helpful given the circumstances.
Disliked: Nothing

Great value

Liked: Really hygienic, good staff, very quick room service.
Disliked: Only minor complaint is that the included breakfast while in Tier 3 left a little to be desired.