Name: Crowne Plaza FELBRIDGE
Address: London Road East Grinstead, Sharpthorne
Telephone: 0800 031 8416
Rating: 4

Crowne Plaza FELBRIDGE Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Very good

Liked: Late check out

Exceptional

Comfortable, clean and functional place...

Liked: Clean room/bathroom, comfortable bed , and easy breakfast, with wide range of breakfast options. Downstairs bar could get a drink . Friendly staff
Disliked: This is a very functional and comfortable place to stay (suited us after a long flight, and we were meeting family in East Grinstead the following day) . It does not have any particular charm and is not close to walk to the town centre to try alternative (more charming) places to eat/drink, but it was fine for our purposes this visit. There was a large coach group (40 people) staying at the property at the time of our stay, luckily we had timed our breakfast to be just before they all arrived for breakfast, quickly crowding the breakfast room . There is no lift , and whilst we have good mobility and can manage to carry all our luggage, (there is only one upstairs level) it was a hassle to carry heavy luggage through the fire doors and up the stairs ( fire doors at top and bottom )

Exceptional

Very enjoyable experience

Liked: Great staff very helpful excellent Spa facilities.
Disliked: Late night snacks not available no crisps even

Great stay with friends

Liked: The hotel was peaceful, but near East Grinstead with great shops and restaurants. Lovely garden area with sun beds. Great pool. Staff were so helpful. Spotless room, breakfast plentiful and fresh.
Disliked: N/a

Impressed after staying

Liked: Overall vice nice. Friendly Reception, Bar, cleaning team and breakfast service staff. The gentleman at the SPA was also very pleasant and helpful. Reception team did their best to be helpful and attentive during a busy period.
Disliked: Left the AC on in room 155 overnight as it was very hot the night we stayed, one of UK tropical heatwave nights. Unfortunately the AC compressor was activating and my view not installed correctly as it woke me up every every hour. (sounded exactly the same as a capsule coffee maker) If this was fixed for the next guest it would be ideal.

Very good

Liked: Location & Room

Overly Priced , standard regular...

Liked: The property is old but it’s maintained. It’s a full service hotel , and very helpful staff .
Disliked: Small swimming pool which is a bit of a disappointment, also the swim area has very poor lighting, one kid literally slipped on the floor and an Elderly lady with walking stick couldn’t see the stairs due to less light could have been a big health and safety hazard as no yellow sign provided by the hotel . Jacuzzi says under 16 not allowed , which means over 16 can stay but leisure staff informed that no one is allowed under 18 years , however , other parents were happily inside Jacuzzi with 10 years old and below kids . Which is a bit of misleading information.