Crowne Plaza Felbridge - Gatwick an IHG Hotel Guest Reviews
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|1.2 miles from EAST GRINSTEAD centre|
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David Thu, 1 June 2023
Liked: Good to have ev charging point handy outside.
Disliked: Waste water drainage a bit sluggish , possibly slight blockage further down the line.Dinner menu could have been more varied
Richard Thu, 1 June 2023
Gaynor Thu, 1 June 2023
Liked: Pleasant staff. Nice restaurant but limited menu
Disliked: 40 mins before arrival by road, received phone call advising of being moved to another hotel. I declined because en route, convenient for Gatwick, convenient for APH parking, restaurant booked. On arrival were given a room which I was told was king room I had booked but I do not believe this was the case. Smaller bed than before. Disappointed. Did not bother because I was told there was a shortage of rooms because of maintenance problem. If this was known earlier in day why call me when I was 40 mins away at 16.10. Perhaps could have considered alternative hotel with better room. I think I was fobbed off. Bad management of reservations
Carolina Wed, 31 May 2023
Gemma Wed, 31 May 2023
Nice hotel - bad security.
Liked: good location, big car park and comfortable bed.
Disliked: someone was able to open my bedroom door with their keycard at 2:10am. The bolt stopped them from entering however, their keycard unlocked the door. Once they realised they couldn’t get I heard them leave and try another door near by.
Janet Wed, 31 May 2023
Miko Tue, 30 May 2023
Deborah Tue, 30 May 2023
Very helpful staff and nice...
Liked: Nice room, very helpful staff and good facilities
Disliked: The bed could have been bigger, plus the air con wasn't working brilliantly so a bit stuffy. we were also missing robes for the spa
Barnaby Tue, 30 May 2023
First class hotel service
Liked: The staff were friendly and helpful, and the manager provided complimentary drinks for our anniversary. Top notch service and I would book again in the future.
Cynthia Mon, 29 May 2023