Crowne Plaza Felbridge - Gatwick an IHG Hotel Guest Reviews
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David Thu, 1 June 2023
Very good
Liked: Good to have ev charging point handy outside.
Disliked: Waste water drainage a bit sluggish , possibly slight blockage further down the line.Dinner menu could have been more varied
Richard Thu, 1 June 2023
Exceptional
Gaynor Thu, 1 June 2023
Ok
Liked: Pleasant staff. Nice restaurant but limited menu
Disliked: 40 mins before arrival by road, received phone call advising of being moved to another hotel. I declined because en route, convenient for Gatwick, convenient for APH parking, restaurant booked. On arrival were given a room which I was told was king room I had booked but I do not believe this was the case. Smaller bed than before. Disappointed. Did not bother because I was told there was a shortage of rooms because of maintenance problem. If this was known earlier in day why call me when I was 40 mins away at 16.10. Perhaps could have considered alternative hotel with better room. I think I was fobbed off. Bad management of reservations
Carolina Wed, 31 May 2023
Very good
Gemma Wed, 31 May 2023
Nice hotel - bad security.
Liked: good location, big car park and comfortable bed.
Disliked: someone was able to open my bedroom door with their keycard at 2:10am. The bolt stopped them from entering however, their keycard unlocked the door. Once they realised they couldn’t get I heard them leave and try another door near by.
Janet Wed, 31 May 2023
Exceptional
Miko Tue, 30 May 2023
Exceptional
Deborah Tue, 30 May 2023
Very helpful staff and nice...
Liked: Nice room, very helpful staff and good facilities
Disliked: The bed could have been bigger, plus the air con wasn't working brilliantly so a bit stuffy. we were also missing robes for the spa
Barnaby Tue, 30 May 2023
First class hotel service
Liked: The staff were friendly and helpful, and the manager provided complimentary drinks for our anniversary. Top notch service and I would book again in the future.
Disliked: N/A
Cynthia Mon, 29 May 2023
Very good