Very good

Liked: Good to have ev charging point handy outside.
Disliked: Waste water drainage a bit sluggish , possibly slight blockage further down the line.Dinner menu could have been more varied

Exceptional

Ok

Liked: Pleasant staff. Nice restaurant but limited menu
Disliked: 40 mins before arrival by road, received phone call advising of being moved to another hotel. I declined because en route, convenient for Gatwick, convenient for APH parking, restaurant booked. On arrival were given a room which I was told was king room I had booked but I do not believe this was the case. Smaller bed than before. Disappointed. Did not bother because I was told there was a shortage of rooms because of maintenance problem. If this was known earlier in day why call me when I was 40 mins away at 16.10. Perhaps could have considered alternative hotel with better room. I think I was fobbed off. Bad management of reservations

Very good

Nice hotel - bad security.

Liked: good location, big car park and comfortable bed.
Disliked: someone was able to open my bedroom door with their keycard at 2:10am. The bolt stopped them from entering however, their keycard unlocked the door. Once they realised they couldn’t get I heard them leave and try another door near by.

Exceptional

Exceptional

Very helpful staff and nice...

Liked: Nice room, very helpful staff and good facilities
Disliked: The bed could have been bigger, plus the air con wasn't working brilliantly so a bit stuffy. we were also missing robes for the spa

First class hotel service

Liked: The staff were friendly and helpful, and the manager provided complimentary drinks for our anniversary. Top notch service and I would book again in the future.
Disliked: N/A