overall a good experience.

Liked: Comfy bed; great customer service!
Disliked: Mold on bathroom tiles; room smelled like smoke; A/C unit would not shut off.

Liked: Everything was wonderful - staff was absolutely some of the friendliest and most helpful I have ever experienced.

Very poor

Disliked: It is terrible. I was charged parking fee while I didn't park. I am spending time to fix 35 USD for couple of days.

Very good

Liked: The room was very clean and the room service was excellent. It is a very nice hotel.
Disliked: The restaurant does some harm to the hotel. The breakfast options were okay, but the staff was a complete disaster. There were two women that were very quick and caring. But in the middle of the week, the staff changed and the problems began. It took 15 min to get a table. We reminded the waiter three times to bring us coffee. After 15 min, we got a pot, which was half empty. When we asked for the check, we had to wait even longer and had to remind the staff three times. Then at the buffet, milk was always out.. it was never refilled. I had to ask every single day, and it takes them 5 min to bring new milk. Same with the plates or the bowls. The management of this restaurant needs to be trained. The bar was also pretty mediocre. The coffee there was just hot water with color.

Good

fantastic

Liked: Kelly took very good care of us. She went out of her way to make our stay very special.

Very good

Pleasant

enjoyable

Liked: good breakfast

Superb

Liked: It was in a great location, not far from Pepsi Arena.
Disliked: When I checked in there was a long line to checkin and only 1 person working the desk