Crowne Plaza Concord - Walnut Creek Guest Reviews
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|1.8 miles from Concord centre|
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Linda, Roseville, visiting Concord Pavilion Mon, 2 July 2018
There was no mention of the airport, but the private jets and the early AM helicopter were deafening!
Disliked: Airport noise right across the parking lot!
Mary S, Woodland Mon, 2 May 2016
The hotel was very nice. The room was clean and fresh. Every time we exited our room, the housekeeping staff greeted us and made a pleasant comment. Very nice and friendly people. There was food left out in the hallway, however, for two days before it was taken away after someone ordered room service. It was not nice to have to walk past it. It should have been removed that day.
Liked: We had a restaurant manager working Sunday morning during breakfast named Victor. He was so attentive and gave us such a friendly experience, that I even left a written comment form for him at the front desk. Our waitress, on the other hand, forgot to bring items we ordered and was nowhere to be found for a coffee refill, etc. She seemed put out to be serving us.
Disliked: The front desk lady who checked me in was nice enough to let me know that the next evening a party was being held in the Atrium lobby and there would be music and dancing until 10:30. She said if it were a problem, they could always move me, but I said I would prefer to just have another location now to avoid moving. She seemed put out even though I thanked her for telling me.
Roger Sun, 5 July 2020
Abby Sat, 13 June 2020
Paul Sat, 13 June 2020
Anonymous Thu, 28 May 2020
Shameka Sun, 10 May 2020
Anatolii Thu, 30 April 2020
Liked: Nothing for this time.
Disliked: t used to be really good hotel with great service. I chose CP, although I could stay in any hotel around with much lover rate($75-90 comparing with $140 per night I paid) because only good memories, you know. And I was ONLY tenant of a hotel. I was super upset about last stay. They never told me anything about parking charge when I was checking in. Its very important for me because it was work trip and I have to confirm rates with my boss. When I had issue with entrance barrier that guy came and said the they will charge me for 5 spots because of my truck (its a moving truck), then I said I can park outside, no problem, he smiled and answered that ?its ok, I wont charge you for parking?. Again - theirs huge parking lot was ABSOLUTELY empty. That was 2 night stay, and on morning I got receipt with extra 50 dollars and some charge from lobby?s small bar(i never got anything from there except for the fork). And receipt was UNDER a door or a room with extra 54 dollars. Thats crap. During this time you guys should be respectful to people who chose you, but not trying to steal money.
Mariah Mon, 27 April 2020
Liked: good parking
Disliked: I had a reservation and I didn?t even get the room I had asked for got a totally smaller bed I?m not very happy at all
Jason Wed, 15 April 2020
Liked: Poor condition, no room service,
Hard to open shower water
Despite no available guest services.
Still was charged for parking.
Anonymous Thu, 9 April 2020
Disliked: had to call front desk 5 times to complain about guests in the next room. it was never resolved
Fabiola Mon, 30 March 2020
Liked: The breakfast made my morning much brighter. The room view to the pool was beautiful. I went for work but I will return to this hotel with my family . It is beautiful and friendly