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AustraliaCrowne Plaza Cleveland at Playhouse Square Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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Denise L, Canandaigua, visiting Hilarities Cleveland Wed, 30 October 2024
Liked: Hotel front desk and restaurant staff; room was lovely and clean.
Disliked: Housekeeping did not knock on door at 9:30am - would have just walked in but I had lock on. They did is twice.
Elisa, Mount Pleasant, visiting House of Blues Cleveland Wed, 1 May 2024
I was pleasantly surprised by how kind everyone was. From the staff at the front desk, to valet and the restaurant staff, I felt really welcomed. I will definitely stay again. Thank you for a pleasant stay.
Liked: The location; the bed; the politeness of the staff; how clean everything was in my room and outside of my room.
Disliked: Small pool towels.
Tyana, Tionesta, visiting Masonic Cleveland Mon, 18 March 2019
I had bought 4 breakfasts for our family with online hotel purchase but they would only present 2 in the morning.
Liked: Clean.
Disliked: Customers aren't always right.
Kerae, Middletown, visiting House of Blues Cleveland Tue, 26 February 2019
Still haven't got my money back for my incidentals but other than that it was great.
Melvin, Industry Tue, 14 November 2017
Everyone was really friendly. Clean room; quiet rooms; great location.
Liked: Room really clean.
Disliked: Nothing.
Kim, St. Clair Shores, visiting House of Blues Cleveland Mon, 9 October 2017
Room was clean and the staff was very friendly. And the valet was awesome. There was nothing bad about our stay; when I visit Cleveland again we will stay there again.
Liked: Clean and friendly staff all around.
Disliked: Nothing.
Michelle , Bowmansville, NY Wed, 20 April 2016
We would definitely stay here again. This was one of the better hotel experience I've had.
Liked: Room was clean and nice. The bed was very comfortable. Easy and quick check-in/out. In close proximity to House of Blues. The valet service was worth the $24 dollars.
Disliked: No mini fridge in the room. Shower was typical for a hotel room.
Janice, Fife Lake MI Wed, 16 July 2014
Enjoyed the restaurant at happy hour. Very nice location - right near the theatre where we planned to go for a concert that evening.
Liked: Every one of the staff was very pleasant and helpful, especially the valet parking assistants
Jeff Fri, 20 July 2012
Disappointed to have to pay $20 to park. And it was parked valet so I didn't have convenient access to my car. I was woken early by housekeeping. I've stayed in many hotels and this is near bottom.
Liked: Front desk people were nice.
Disliked: $20 parking fee and overall parking. Woken up at 8:30 by housekeeping when I was hoping to sleep in since I was on vacation.
Alesha A, Lima OH Sun, 20 November 2011
Liked: I thought the hotel was beautiful - the pool was nice and it was really close to the State Theatre. The lobby was beautiful, I had a really nice stay.
