Crowne Plaza Cleveland Airport By IHG

Bad

Disliked: The staffs unprofessional no manager who can contact. We were put in a room that not even clean, the bed not made, the bathroom not clean as well. I got to leave as soon as I saw the room. Until now I have not received my refund back yet. There was no customer service at all. I got to know that that hotel was under new management that is why there no manager that we can talk to. Im waiting and keep calling back but I keep get run a round just to talk to manager to get my refund back.

Worst stay I've ever had...

Liked: The only good thing I have to say about this property is the beds were comfortable
Disliked: All 3 elevators were broken during our entire stay. My companion is disabled and a fall risk had to use the stairs for three days. This was not only dangerous for him but for others as he is not a small man and could've hurt someone else if he fell. They had no can liners in the garbage cans, apparently because the housekeepers weren't changing them properly so management just took them away. Half the outlets in the room didn't work. The water in the lobby had rotting fruit in it. No rubber mat for the bathtub so my companion couldn't even shower because he didn't want to risk a fall. The coffee maker in the room didn't work. The blackout curtains were coming off the hooks. The ice machine on our floor broke and there was water all over the vending machine area. The property is billed as adults only but there were kids everywhere. The housekeepers were working damn near around the clock and there were dirty linens and dishes in the hallways for hours. The shuttle that was supposed be airport only, they were charging people $40 for round trip rides to a concert so people were waiting in line just to get to the airport because all the shuttles were going to the concert instead. I saw at least a dozen people be turned away because they were not only sold out but way over booked. I have never had such a terrible experience at a hotel in my life. I booked this hotel because Crowne Plaza is usually an excellent hotel with a great atmosphere. This property should not be allowed to hold the name. I have included some photos, including the one of my companions poor foot after 3 days of stairs.

DON'T STAY HERE!

Liked: It was clean
Disliked: Check in is at 3, we got there a little after 8pm and room wasn't ready. We went and got food came back and waited after 9pm room still wasn't ready. After 10pm they said they gave our room to someone else so we had to take a king. I previously had a double queen room because we had multiple people. I slept in the truck because there wasn't anywhere else to sleep and no open rooms at other hotels. Talked to the Manger the next morning she stated she would get us into a double that day, it never happened. We left straight from the concert to go home back to Indiana. I'll never use or recommend this hotel. It was a horrible experience. Also, they didn't reimburse me for not staying Saturday.

Good

Liked: It was overall a pleasant hotel.
Disliked: The room to which I was originally assigned hadn’t been cleaned. I had to go back to the reception desk and was reassigned to another room that was clean. The restaurant was very warm in temperature and was out of many items listed on the menu.

Good

Exceptional

Very disappointed

Liked: Bed was comfortable
Disliked: Drapes were filthy and hanging loose

This was the most uncomfortable...

Liked: Location was good
Disliked: It was filthy. Not sure our room was cleaned. Looked like the beds were slept in, sheets and pillow cases were wrinkled. When I pulled the sheets down, there was a dead bug in the bed and blood all over the sheets. There was a razor in the shower from a prior guest. I called the front desk and the guy said he would give us a new room. When we went down to get our keys, there were multiple people waiting to get a new room. The keys to our new room did not work and the tv did not work either. There was hair on the fresh towels. There were large sticky spots all over the carpet. The refrigerators in both rooms did not work. There were piles of sheets on the floor in the halls our entire stay, never touched. It was very hard to relax and sleep, not knowing if we were in clean beds. Only one of three elevators worked and it was so slow, we had to take the stairs every time.

Bad