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AustraliaCrowne Plaza Cleveland Airport by IHG Guest Reviews
Overall Average Score:
Good (3.5 out of 5)
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Anonymous Sat, 7 June 2025
Pleasant
Disliked: Not a single elevator worked the day of check out. We were in the 4th floor and had to use the stairs
Ashley Fri, 6 June 2025
Bad
Jackie Tue, 3 June 2025
There wasn’t a stay since...
Liked: Absolutely nothing. The hotel cancelled our reservation before we arrived. When we got there we were told they overbooked and they cancelled us. We were tired and very frustrated. I will never stay at this hotel again
Disliked: See above
Melissa Mon, 26 May 2025
Don't stay here
Liked: Honestly nothing
Disliked: Out of 3 elevators, only 1 worked. The pool was not working. They were understaffed tremendously. People were smoking at the entrance.
Frank Mon, 12 May 2025
Overall, we were disappointed enough...
Liked: We liked the location and the staff was friendly. Breakfast in the restaurant was delicious. Beds were comfortable.
Disliked: The first room we were brought to absolutely stunk with smoke. They did promptly move us to a different room. The entire floor smelled overpoweringly like cleaning products. There was only one working elevator, and it was pretty shaky. There’s no so put in our bathroom at all and the phone didn’t work.
Ann Sat, 10 May 2025
May reconsider staying again.
Liked: Good location. Quiet.
Disliked: Room wasn't entirely clean. Water in shower was lukewarm. Door was hard to lock.
Barbara Thu, 8 May 2025
Exceptional
Emma Mon, 5 May 2025
Would stay again
Liked: It was comfortable and had everything we needed.
Disliked: Wish it had more of a cooking space and a better TV. Staff was just really loud and would talk about weird inappropriate things.
Michelle Mon, 28 April 2025
Good
Zemaitis Sun, 27 April 2025
Superb
Liked: The room, lobby and hallway was very clean. Derrick at the front desk and the ladies in the breakfast area were exceptional! Very helpful and kind. Food was great, and parking was convenient.
Disliked: 2 out of 3 elevators were down, making it difficult for the older folks and staff. The sauna was not functioning, and with all of the athletes staying there this weekend, it was something they were really looking forward to. One of the housekeeping staff was being reprimanded (correctly so) for her language. The over all hotel is well-appointed inside, but the outside, especially outside of the pool area, needs updating.
