Crowne Plaza Cleveland Airport By IHG

Exceptional

Mediocre.

Liked: N/A
Disliked: My drivers license was not collected at check in. We got to the room and the tv was at volume 30. I called to make sure the room was cleaned and they said staff probably left the tv on which I then asked about the pool that is out of order. We found a prescription bottle from a prior guest near one of the beds. 2 of 3 lightbulbs were out in bathroom, called to get replaced, never came. Shampoo was empty, Kleenex was empty, toilet seat up and not cleaned. Unfortunate, I wouldn’t stay here again.

Ok

Liked: Location
Disliked: Loud air conditioning unit on roof . Not good for trying to get some sleep

Bad

Not worth money spent. Highly...

Liked: Bed comfort
Disliked: Bathroom sizeNoisy

Great location and price but...

Liked: Location, price
Disliked: Very run down and not not well maintained. The cat walk for the emergency exit has rusted through completely and is unsafe to walk on and the wallpaper in my room was peeling and exposed what looked like black mold.

Superb

I don’t recommend this hotel....

Disliked: Too much to sayOwners do not invest in the property Much is out of order or broken

My stay was disappointing.

Liked: To Whom It May Concern:I am writing to express my profound dissatisfaction with the accommodations and service I received during my recent stay at the Crowne Plaza Cleveland Airport, from June 28, 2025, to June 29, 2025. My room number was 149, and the experience was nothing short of appalling.Upon entering Room 149, I immediately encountered two significant issues: a completely clogged bathroom sink and a non-functional television. At approximately 7:00 PM on June 28th, I contacted the Front Desk and spoke with Jeremiah Ochs, who assured me that maintenance staff would be dispatched to address these problems.After a considerable wait, with no maintenance personnel appearing, I returned to the Front Desk to reiterate my complaint. While I was speaking with Mr. Ochs, Manager Eboney Velasquez arrived. I explained the unacceptable condition of my room and my extreme dissatisfaction, requesting an immediate room change. Ms. Velasquez informed me that due to being short-staffed (with only one maintenance technician and one housekeeper) and the hotel being fully booked, no other rooms were available.Recognizing the egregious nature of the situation, Ms. Velasquez committed to providing a complimentary stay as compensation for my troubles. However, this commitment quickly dissolved when she learned that my booking was made through Booking.com. At that point, she redirected the responsibility, stating that I would need to contact Booking.com directly to authorize a full refund.Following her instruction, I contacted Booking.com by phone on June 30, 2025, explaining the entire ordeal and relaying Ms. Velasquez's promise of a complimentary stay. Despite this, as of the time of this writing, the promised compensation for my stay, which cost $221.09, has not been honored.
Disliked: To Whom It May Concern:I am writing to express my profound dissatisfaction with the accommodations and service I received during my recent stay at the Crowne Plaza Cleveland Airport, from June 28, 2025, to June 29, 2025. My room number was 149, and the experience was nothing short of appalling.Upon entering Room 149, I immediately encountered two significant issues: a completely clogged bathroom sink and a non-functional television. At approximately 7:00 PM on June 28th, I contacted the Front Desk and spoke with Jeremiah Ochs, who assured me that maintenance staff would be dispatched to address these problems.After a considerable wait, with no maintenance personnel appearing, I returned to the Front Desk to reiterate my complaint. While I was speaking with Mr. Ochs, Manager Eboney Velasquez arrived. I explained the unacceptable condition of my room and my extreme dissatisfaction, requesting an immediate room change. Ms. Velasquez informed me that due to being short-staffed (with only one maintenance technician and one housekeeper) and the hotel being fully booked, no other rooms were available.Recognizing the egregious nature of the situation, Ms. Velasquez committed to providing a complimentary stay as compensation for my troubles. However, this commitment quickly dissolved when she learned that my booking was made through Booking.com. At that point, she redirected the responsibility, stating that I would need to contact Booking.com directly to authorize a full refund.Following her instruction, I contacted Booking.com by phone on June 30, 2025, explaining the entire ordeal and relaying Ms. Velasquez's promise of a complimentary stay. Despite this, as of the time of this writing, the promised compensation for my stay, which cost $221.09, has not been honored.