Crowne Plaza Cleveland Airport

Would stay again

Liked: It was comfortable and had everything we needed.
Disliked: Wish it had more of a cooking space and a better TV. Staff was just really loud and would talk about weird inappropriate things.

Good

Superb

Liked: The room, lobby and hallway was very clean. Derrick at the front desk and the ladies in the breakfast area were exceptional! Very helpful and kind. Food was great, and parking was convenient.
Disliked: 2 out of 3 elevators were down, making it difficult for the older folks and staff. The sauna was not functioning, and with all of the athletes staying there this weekend, it was something they were really looking forward to. One of the housekeeping staff was being reprimanded (correctly so) for her language. The over all hotel is well-appointed inside, but the outside, especially outside of the pool area, needs updating.

Passable

Passable

The staff would be the...

Liked: The rooms need some work especially around the windows/ceiling but it was clean and comfortable.The staff was awesome!

Poor

Liked: Not hot water. Water was like warm at best. I was at front desk several times. Had it reversed on card. GM never called me. Front desk attendant never called me back by 3 pm on Sunday like she said she would. I called the hotel on Tuesday and left msg for GM to call me. This was at 8 am on Tuesday. No one called me. Just really bad customer service all the way around.
Disliked: See above.

Passable

Liked: The pool was broke only one out of the three elevators worked. No trash bags in cans in room.

Good