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Crowne Plaza Chicago West Loop eeef
Crowne Plaza Chicago West Loop, 733 West Madison, Chicago, IL| Area: West Loop - Medical District
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BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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HOTEL RATING:
VERY GOOD
4 out of 5 (422 Ratings)
1.2 miles from Chicago centre
BOOK ONLINE OR CALL 877-477-8598 promo code HBC7858
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Hotel Description
Up-to-date rooms with balconies two on-site eateries and a super-convenient location propel the Crowne Plaza Metro to favored status among our guests. Rising 15 stories the sleek Crowne Plaza features 398 non-smoking rooms with balconies large work desks Wi-Fi access bottled water and daily newspapers. Fitness fiends nab a workout in the well-equipped gym. Additional conveniences include a business facility a concierge desk and two dining options: an American restaurant and lounge; and a gourmet kosher lunch spot. Valet parking is available for an additional fee. The Crowne Plaza Metro is about 17 miles from O'Hare International Airport and a half-mile from Union Station and Amtrak service. Catch the nearby L train for the short journey to the Magnificent Mile and Navy Pier. Attractions within three miles of the hotel include Millennium Park Willis (formerly Sears) Tower and The Art Institute of Chicago. Sports fans catch the Bulls at United Center (two miles) the Bears at Soldier Field (three miles) the White Sox at US Cellular Field (four miles) and the Cubs at Wrigley Field (six miles).

Check-in time:15:00 Check-out time:12:00
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7
1 room
7
2 guests
Amenities View More
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Free Internet
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Business Center
` Free Internet In Public Areas
` Pets Allowed
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Air Conditioning
` Bar
` Hair dryer
` Dry cleaning
` ATM/cash machine on site
` Free Internet In Room
` On-site parking
` fitness center
` interconnecting room(s) available
` Accessible facilities
` Bell staff/porter
` Cable/Satellite TV
` Cocktail lounge
` Front desk
` Interior corridors
` Late check-out available
` Non-smoking Rooms
` Safe
` Souvenir/Gift Shop
` TV
` Voice mail
` Transportation services
` Iron Board
Crowne Plaza Chicago West Loop 733 West Madison, Chicago, IL

Crowne Plaza Chicago West Loop Guest Reviews

OVERALL AVERAGE SCORE:
VERY GOOD (4 out of 5)

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2

Disappointing - 2.0 out of 5

Amanda, Champaign, visiting Bottom Lounge Sun, 31 January 2016

We were unaware that the parking for this hotel was valet only. Nowhere was it stated in the reservation and nowhere do they tell you you will be charged $50 for valet. Nor did the front desk say anything. We found out the next day when we got our bill! This is a poor, unethical business practice and should be reported to the BBB!

3

Pleasant - 3.0 out of 5

Lauren, visiting UIC Forum Sun, 30 March 2014

When we checked in we weren't informed that you had to use your room key in the elevator for it to move up. He didn't offer us maps, information about dining inside, the cost of valet. We got our room service bill at 3am in the morning. They didn't slide the paper under the door, they opened the door to put in the door. Who sends out bills inside your room in the middle of the night? The positive side of the hotel was the comfy room with balcony and great shower. That's it.

Liked: The room and food.
Disliked: Front desk gave us no information about anything.

5

Exceptional - 5.0 out of 5

Kathleen, Saint Joseph, visiting United Center Thu, 30 May 2013

Check in was quick and efficient. Our room was immaculate and well stocked. Dined in the restaurant before attending the Rolling Stones concert at the United Center where the service was more than satisfactory. Was a great couple of days. Always a fun time in the Windy City!

Liked: Will definitely choose the Crowne Plaza again!

2

Disappointing - 2.0 out of 5

Bryan A, Bloomington, Illinois Wed, 5 September 2012

We found a cockroach the first night there. Took it to the manager who thanked us with a free drink at the bar, after hearing him comp a room for a guest that screwed up their own booking. I asked why all I got was a free drink when I found a cockroach in the room and was not offered a different room. The manager proceeded to lie to my face that I gave him the cockroach the night before and refused to offer any other compensation. We asked to speak to his supervisor and we were flat out told no. He said he would call and talk to him but we could not be around to hear the conversation or speak to his supervisor ourselves. All together I was very disappointed with the way we were treated and will never be staying at this hotel again. No 3 night stay is worth 700 dollars in a room with cockroaches and management that has no respect for the guests. There was one woman named Rene that was very helpful and nice to us - unfortunately she just didn't have the authority to really help us. I recommend you not stay at this hotel.

Liked: Most of the staff was very helpful.
Disliked: Found cockroaches; rude manager - manager lied to our faces.

3

Pleasant - 3.0 out of 5

Ariella F, Washington DC Mon, 23 April 2012

Liked: Spacious bedroom.
Disliked: I booked a non-smoking room and was put in a smoking room. When I asked to move, I was told that no non-smoking rooms were available.

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