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Crowne Plaza - Chicago West Loop eeef - (855) 329-0862
Crowne Plaza - Chicago West Loop, 25 S Halsted Street, Chicago, IL -(855) 329-0862
Area: West Loop - Medical District
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BOOK ONLINE OR CALL - (855) 329-0862
3
HOTEL RATING: 
GOOD
3 out of 5 (1238 Ratings)
2.2 miles from Chicago centre
BOOK ONLINE OR CALL - (855) 329-0862
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Hotel Description
Moments from the United Center home of the Chicago Bulls this hotel offers easy access to downtown attractions along with on-site dining comfortable guest rooms and a 24-hour fitness center. Accommodations at the Crowne Plaza Hotel Chicago are furnished with large work desks and tea and coffee-making facilities. Guests can also enjoy on-site dining at Dine restaurant serving unique American cuisine for breakfast lunch and dinner. The Chicago Crowne Plaza Hotel is a short L-train ride from the Magnificent Mile shopping area and Navy Pier. A number of charming shops famed restaurants and an exciting nightlife are also nearby. Union Station with Metra and Amtrak rail lines is a 12 minute walk from this property.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
Other Amenities
` Pets Allowed
` Restaurant
` Meeting/Banquet Facilities
` Parking
` Safety Deposit Box
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Dry cleaning
` Internet services
` Soundproof rooms
` Non-smoking throughout
` ATM/cash machine on site
` Trouser press
` Vending machine (snacks)
` Breakfast in the room
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Snack bar
` Private check-in/check-out
` Beachfront
` Beach
` Designated Smoking Area
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` Private Beach Area
` Vending Machine (Drinks)
` Daily Housekeeping
` Business centre
` Fitness centre
` Free WiFi
` Lift
` Kid-friendly buffet
` Parking garage
` Outdoor furniture
` Key access
` Key card access
` Security alarm
` Smoke alarms
` Fire extinguishers
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` Property is cleaned by professional cleaning companies
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Breakfast takeaway containers
` Delivered food is securely covered
` Access to health care professionals
` Thermometers for guests provided by property
` Face masks for guests available
` Invoice provided
` Minimarket on site
` Parking on site
` Coffee house on site

Crowne Plaza - Chicago West Loop Guest Reviews

Overall Average Score: 
Good (3 out of 5)

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2

Disappointing - 2 out of 5

Amanda, Champaign, visiting Bottom Lounge Chicago Sun, 31 January 2016

We were unaware that the parking for this hotel was valet only. Nowhere was it stated in the reservation and nowhere do they tell you you will be charged $50 for valet. Nor did the front desk say anything. We found out the next day when we got our bill! This is a poor, unethical business practice and should be reported to the BBB!

3

Pleasant - 3 out of 5

Lauren, visiting UIC Forum Sun, 30 March 2014

When we checked in we weren't informed that you had to use your room key in the elevator for it to move up. He didn't offer us maps, information about dining inside, the cost of valet. We got our room service bill at 3am in the morning. They didn't slide the paper under the door, they opened the door to put in the door. Who sends out bills inside your room in the middle of the night? The positive side of the hotel was the comfy room with balcony and great shower. That's it.

Liked: The room and food.
Disliked: Front desk gave us no information about anything.

5

Exceptional - 5 out of 5

Kathleen, Saint Joseph, visiting United Center Thu, 30 May 2013

Check in was quick and efficient. Our room was immaculate and well stocked. Dined in the restaurant before attending the Rolling Stones concert at the United Center where the service was more than satisfactory. Was a great couple of days. Always a fun time in the Windy City!

Liked: Will definitely choose the Crowne Plaza again!

2

Disappointing - 2 out of 5

Bryan A, Bloomington, Illinois Wed, 5 September 2012

We found a cockroach the first night there. Took it to the manager who thanked us with a free drink at the bar, after hearing him comp a room for a guest that screwed up their own booking. I asked why all I got was a free drink when I found a cockroach in the room and was not offered a different room. The manager proceeded to lie to my face that I gave him the cockroach the night before and refused to offer any other compensation. We asked to speak to his supervisor and we were flat out told no. He said he would call and talk to him but we could not be around to hear the conversation or speak to his supervisor ourselves. All together I was very disappointed with the way we were treated and will never be staying at this hotel again. No 3 night stay is worth 700 dollars in a room with cockroaches and management that has no respect for the guests. There was one woman named Rene that was very helpful and nice to us - unfortunately she just didn't have the authority to really help us. I recommend you not stay at this hotel.

Liked: Most of the staff was very helpful.
Disliked: Found cockroaches; rude manager - manager lied to our faces.

3

Pleasant - 3 out of 5

Ariella F, Washington DC Mon, 23 April 2012

Liked: Spacious bedroom.
Disliked: I booked a non-smoking room and was put in a smoking room. When I asked to move, I was told that no non-smoking rooms were available.

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Crowne Plaza - Chicago West Loop 25 S Halsted Street, Chicago, IL