Crowne Plaza Chicago O'hare Hotel & Conference Center Guest Reviews
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|2.0 miles from Rosemont centre|
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Lawrence S, Downers Grove, IL Tue, 4 December 2012
My main gripe wth the stay is that they had a fire alarm problem at 1:30 a.m.Saturday morning. My wife and I in our PJ's had to walk downstairs in the EXIT stairway to the lobby and outside the building while the Fire Department investigated. No compensation because I did not make the stay through them (it was with a third party).
Liked: Hotel people were great for answers.
Disliked: Fire wake up.
Mark, West Chester, OH Sun, 25 November 2012
Nice place. Drink prices were high at the bar, but our concert was right across the street, so location was the best! Staff was very polite and helpful.
Liked: Reasonable price, free parking and close to our destination - the Akoo Theatre.
Disliked: Half & half for coffee in the room had become a solid.
Jamyi, Wisconsin Sun, 25 November 2012
The check in process introduced us to "Manuel". It was clear he would prefer no one to bother him at his front desk/helper/greeter/reservationist post. His answers were quick, staccato and he told us "don't even bother parking in the garage - we don'€™t use it". We needed help with our luggage and his response was "over there" - he pointedť towards a hall that held luggage gurneys. There were none available so I reiterated once again that we needed help with our luggage. He audibly sighed, rolled his eyes and looked away. We hauled our bags up by hand. My partner needs to eat gluten free and we asked the hostess at the restaurant if they could accommodate a gluten free person - she said "oh, yes, I believe we have a menu, let me look"ť. The restaurant manager (second shift) stepped up, grabbed a menu from the stand, opened it and started pointing to the items - €śyou just order what you want, like this fish you just get it without bread. ť I said that my partner was also vegetarian and could we please see the gluten free menu?. He continued -ť "you just get this steak salad; you get the steak, vegetables, salad and no bread". Our room was adequate; the 1 trash can in the room had garbage in it. The up side - it was directly across from the Akoo Theater and we were able to just cross the street and see the show. I will not stay there again - I will try different places near the theater and hope the staff is a bit more accommodating and friendly.
Tom, Peoria Illinois Tue, 26 June 2012
We stayed for the weekend and had a decent time. It is a good hotel but not high class - the signs of aging around the wall bottoms etc. tell me at one time it was a higher rated facility and may be having less maintenace and will need remodeling in future. Room was good but bed was not suitable for those who have back pain as they are not high enough quality to help conform to your body to reduce pain. We gave it a 4 out of 5 - the pluses of closeness to the Akoo Theatre and ample parking made up for perceived shortcomings.
Liked: Decent rooms, close by to Akoo Theatre. No problems finding a place to park.
Disliked: Limited seating, especially in standard height chairs near the bar and around where coffee was sold in morning. Beverage prices high for the value received.
Bryan Tue, 19 March 2019
Liked: Room was nice
Disliked: Parking was expensive. And our room flooded due to unruly guest above us. All they did was move us to a new room at 11pm at night, no compensation.
Cristina Mon, 18 March 2019
Liked: Good location, close to the airport, the staff is very nice
Jamileh Sat, 16 March 2019
Liked: Some of the staff were kind
Disliked: The room was old not clean and the room they gave me was in the corridor which did not fulfill my request of a quieter room
Inder Fri, 15 March 2019
Liked: Clean big room
Disliked: Highly outdated no charging electronic facility and poor size of toilet
Tamelyn Fri, 15 March 2019
Dachun Fri, 15 March 2019
John Thu, 14 March 2019
Siby Wed, 13 March 2019
Wrong choice made. I'm disappointed
Liked: Room was neat with comfortable bed. Close to fashion outlet mall. Nice gym and pool.
Disliked: Wifi is very poor. Gets disconnected every 5mins. Hotel did not do anything about it other than just restarting the router. It was same during my whole stay. Charging $5 for each parcel for just collecting if we order anything through amazon. No other hotel will do that to their customer. Same breakfast menu daily. No benefits even if you stay for 2weeks you are just like a normal customer who stay for a day.
Siby Wed, 13 March 2019
I'm disappointed. Poor customer service...
Liked: Room and bed was neat and clean also the daily room service. Nice gym n pool. Waiter at breakfast restaurant was excellent the one with green scarf on head. She deserves a promotion. Close to outlet mall just 5mins walking.
Disliked: Lots of dislikes.Mainly wifi at hotel it goes off every 5mins and ask to reconnect. Poor streaming. Informed reception but it was same. They dnt help other than just listening. This hotel charge 5$ for collecting your parcel if you order anything through amazon or any online website. Beware they do not inform abt it until you do checkout. I have never heard a hotel charging money just for collecting a parcel for their guest that too for each parcel 5$. I stayed for 15days no benefits felt i made a mistake booking at this hotel. Breakfast is same menu no change during my whole stay. I do not recommend this hotel to anyone. Never again crowne plaza.
Robert Wed, 13 March 2019