Very good

Superb

Exceptional

Exceptional

Liked: Fab hotel, staff were so lovely and friendly. Couldn't fault the place!

excellent

Liked: It was very clean, the staff were lovely especially the front desk and in the restaurant

DO NOT STAY HERE

Liked: Very little, expensive, room not clean,
Disliked: Breakfast dried out , staff not helpful, all staff work to within 10 seconds of contract , do not ask for anything 30 seconds outside the rules of restaurant or bar . I arrived with 50 people at exactly 2pm and asked for a pint , staff just looked at me and said no, we closed 30 seconds ago. We were all residents paying a lot for our rooms , no understanding at all. We came from a wedding and wanted one drink to socialise , The Crowne Plaza definitely does not follow customer service or any understanding of repeat business, I will never stay here again. Under any circumstances.

A good find

Liked: The pool is lovely although not great for children as no children's/toddler pool. Breakfast was varied although a little over priced for self service buffet. Staff friendly especially Robyn on reception.
Disliked: Our check in and first impressions weren't great, I felt the staff were exhausted and not attentive. We had requested a travel infant cot but instead the sofa bed was rolled out. When I asked at reception could the travel cot be set up, they said ok but when we returned the sofa bed was still out and the travel cot had just been left unassembled. We also requested to move to a room with a bath as we had a small baby with us but were told no immediately as they were booked out but there were rooms available on the hotel website for both nights. I think this should be accommodated for small children in terms of hygiene.We went for food in the River Bar and the waitress informed us only pizza was being served. She didn't mention however that a full menu was being served upstairs in the restaurant, which we would have preferred. The bar was very messy and unwelcoming; glasses stacked on the bar; tables were uncleared etc. Our food and drinks were very long coming and we went back to our room immediately after dinner.Things were better the second night and the bar manager seemed go be concious that the previous night had not gone well and was very friendly and attentive.

Exceptional

Liked: The staff are lovely The rooms are great The pool is great
Disliked: Our room wasn't ready when we arrived and had to waitThere was a sock and paper on the floor from previous guests

Superb