Crowne Plaza Auckland an IHG Hotel Guest Reviews
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|< 0.1 miles from Auckland centre|
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Joanna Mon, 1 August 2022
Liked: centrally located
Disliked: road works made it very difficult to get to
Toni Mon, 1 August 2022
Liked: Loved out room and location. Staff were lovelyOverall a good experience
Disliked: Breakfast was disapointing, Offerings were limited and not worth $30 per headHowever understand you may have low staff numbers during this time
Ainsley Sun, 31 July 2022
Shockingly bad service/abuse from Reception...
Liked: The location.
Disliked: The most rude, obnoxious and unprofessional receptionist (Farren) that we have the misfortune to meet. From arrival it became apparent that she was having a bad day or simply hated her job. Very unfriendly and aloof, and this continued with slamming down ID with no manners. Eventually I asked "do you have a problem with me?", which resulted in her screaming at us at the top of her voice behind the desk like a spoilt child, and then stormed off leaving us standing there; with other guests in disbelief.Her comment of "You should be grateful for those in the hospitality industry turning up as we have had it bad!".Respect is earned and is not an entitlement for simply 'turning up', particularly when the staff member has an attitude of them 'doing you a favour'.We were stood there in disbelief at what we had been subjected to. Then Duty Manager (Salve) turned up and apologised, however rather worryingly, didn't seem too surprised at what we had just experienced. The service was the lowest/most shocking we have experienced anywhere. It was 10:00pm when we checked into our room. We unpacked and then realised that there was a strong poor drainage smell within the bathroom, which obviously indicated a drainage problem. However, due to the time and what we had already had to endure at Reception, we decided to just close the bathroom door and mention it to Reception the next day. In the morning at breakfast, it was very obvious that the staff are miserable/unfriendly and didn't want to be there.I would strongly recommend you stay at the Sky Tower or The Grand Millennium which are located opposite, and are polar opposites in service. They are fantastic hotels.
Faria Sun, 31 July 2022
Liked: Its in a very convenient location. Tidy and very classy. Kids loved how it had the family movie channel :)
Disliked: That there?s no swimming pool or Spa/hot tub. I wish it had these 2 things as it?s a part of relaxation.
Kelsey Sun, 31 July 2022
Glenn Sun, 31 July 2022
Steve Sun, 31 July 2022
Disliked: Lack of drinks in the bar, very poor selection for a hotel in the city
Matthew Sat, 30 July 2022
Great location, great breakfast and...
Liked: Excellent variety of food. Kids loved it too which was a bonus.
Disliked: Road works outside but not the fault of the hotel.
Taramea Sat, 30 July 2022
great stay overall
Liked: most things
Disliked: roadworks at entry a bit confusing
Catherine Fri, 29 July 2022
Liked: The staff were very kind. We arrived very late at night after our flight from Auckland to home was cancelled and they went above and beyond in making our stay comfortable.