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Crowne Plaza Auckland an IHG Hotel eeee
Crowne Plaza Auckland an IHG Hotel, 128 Albert Street, Auckland
Area: Auckland
(Map)
4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (581 Ratings)
< 0.1 miles from Auckland centre
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Hotel Description
Welcome to Crowne Plaza Auckland in the heart of the city and just a short walk from shopping dining and entertainment options. The Civic Theater is within a 5-minute walk from the property a 10-minute walk from Victoria Park and the iconic Sky Tower is located across the road from the hotel. All guest rooms feature air conditioning a flat screen TV free wifi private bathrooms with modern bulk amenities (Antipodes & Apotheke) to step away from single use plastics and focus on sustainability. With 352 spacious hotel rooms ranging from Standard to Luxury Suites we offer a range of accommodations to suit your style. Guests can take advantage of the hotel facilities during their stay whether it's a work-out in the well fitted out fitness center relaxing in the sauna or enjoying a drink at Aria bar. Aria Restaurant offers all of your breakfast favorites via our ā la carte menu from Chai Bowls to Eggs Benedict and all day menu in Aria Bar covering everything else in between. The concierge team at Crowne Plaza Auckland can recommend local Auckland attractions and places to explore. Adjacent to ample carparking facilities with Auckland Airport 16 mi from Crowne Plaza Auckland. Public transport options are easily accessible from the hotel. Concierge team able to organize shuttles or any other transport requirements guests require.

Check-in time: 03:00 PM   Check-out time: 11:00 AM
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
Other Amenities
` Restaurant
` Golf Course
` Room Service
` Safety Deposit Box
` Babysitting/Child Services
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Children's playground
` Wheelchair accessible
` On-site parking
` 24-hour security
` Concierge services
` Doorman
` Free Wi-Fi
` Hair/Beauty Salon
` Massage services
` Off-Site parking
` Daily Housekeeping
` English
` Japanese
` Czech
` Dutch
` French
` German
` Hindi
` Hungarian
` Italian
` Korean
` Portuguese
` Russian
` Spanish
` Filipino
` Convenience Store
` Parking Available
` gift/souvenir shop
` taxi service
` Shops on site
` Electric vehicle charging station
` smoking allowed
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Doctor/nurse on call
` Hygiene certification
` Sterilizing equipment
` Free face masks
` Chinese [Mandarin]
` Chinese [Cantonese]
` Grocery delivery
` Ticket services
` Contactless check-in/out
` Food delivery
` ATM or cash withdraw on site
` Car rental available
` Currency exchange service
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Internet access in public areas
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Spa/sauna
` Tennis court & equipment
` Tour services
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

Crowne Plaza Auckland an IHG Hotel Guest Reviews

Overall Average Score: 
Excellent (4.3 out of 5)

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3

Pleasant - 3 out of 5

Joanna Mon, 1 August 2022

No complaints

Liked: centrally located
Disliked: road works made it very difficult to get to

3.5

Good - 3.5 out of 5

Toni Mon, 1 August 2022

Good

Liked: Loved out room and location. Staff were lovelyOverall a good experience
Disliked: Breakfast was disapointing, Offerings were limited and not worth $30 per headHowever understand you may have low staff numbers during this time

0.5

Poor - 0.5 out of 5

Ainsley Sun, 31 July 2022

Shockingly bad service/abuse from Reception...

Liked: The location.
Disliked: The most rude, obnoxious and unprofessional receptionist (Farren) that we have the misfortune to meet. From arrival it became apparent that she was having a bad day or simply hated her job. Very unfriendly and aloof, and this continued with slamming down ID with no manners. Eventually I asked "do you have a problem with me?", which resulted in her screaming at us at the top of her voice behind the desk like a spoilt child, and then stormed off leaving us standing there; with other guests in disbelief.Her comment of "You should be grateful for those in the hospitality industry turning up as we have had it bad!".Respect is earned and is not an entitlement for simply 'turning up', particularly when the staff member has an attitude of them 'doing you a favour'.We were stood there in disbelief at what we had been subjected to. Then Duty Manager (Salve) turned up and apologised, however rather worryingly, didn't seem too surprised at what we had just experienced. The service was the lowest/most shocking we have experienced anywhere. It was 10:00pm when we checked into our room. We unpacked and then realised that there was a strong poor drainage smell within the bathroom, which obviously indicated a drainage problem. However, due to the time and what we had already had to endure at Reception, we decided to just close the bathroom door and mention it to Reception the next day. In the morning at breakfast, it was very obvious that the staff are miserable/unfriendly and didn't want to be there.I would strongly recommend you stay at the Sky Tower or The Grand Millennium which are located opposite, and are polar opposites in service. They are fantastic hotels.

5

Exceptional - 5 out of 5

Faria Sun, 31 July 2022

Awesome hotel

Liked: Its in a very convenient location. Tidy and very classy. Kids loved how it had the family movie channel :)
Disliked: That there?s no swimming pool or Spa/hot tub. I wish it had these 2 things as it?s a part of relaxation.

5

Exceptional - 5 out of 5

Kelsey Sun, 31 July 2022

Exceptional

4

Very Good - 4 out of 5

Glenn Sun, 31 July 2022

Very good

2

Disappointing - 2 out of 5

Steve Sun, 31 July 2022

Overpriced

Liked: Na
Disliked: Lack of drinks in the bar, very poor selection for a hotel in the city

4.5

Wonderful - 4.5 out of 5

Matthew Sat, 30 July 2022

Great location, great breakfast and...

Liked: Excellent variety of food. Kids loved it too which was a bonus.
Disliked: Road works outside but not the fault of the hotel.

5

Exceptional - 5 out of 5

Taramea Sat, 30 July 2022

great stay overall

Liked: most things
Disliked: roadworks at entry a bit confusing

4.5

Wonderful - 4.5 out of 5

Catherine Fri, 29 July 2022

Superb

Liked: The staff were very kind. We arrived very late at night after our flight from Auckland to home was cancelled and they went above and beyond in making our stay comfortable.

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Crowne Plaza Auckland an IHG Hotel 128 Albert Street, Auckland