Crown Towers Melbourne

It was a nice stay,...

Liked: I loved the city view and the lux rooms.
Disliked: I didn’t like the price of the rooms, and I got our room half price off an 3rd party and then have to pay extra for valet parking. Spending a night at crown was a luxury for us. It’s not something we can afford to do regularly. It almost felt like the assumption is we must have money if we are staying at crown so we can afford to pay for all the extras. I understand it was optional, but the fact is that I have my 11 year old with me, and it was safest to pay for valet parking instead of walking with all our luggage even though I couldn’t really afford it. I feel the price should be dropped to a more reasonable fee.

Superb

Very poor

Liked: Proximity to the casino
Disliked: I booked for 4 nights stay. My room was not cleaned on 2 occasions. For a 5-star hotel and charging $600/night, I would expect the hotel receptionist to be more hospitable when guests check in. And the housekeeping to clean the rooms daily ... basic SOP. Shocked by the bad service quality of Crown Towers. Will not ever stay here again.

Exceptional

Very good

Great weekend

Liked: Great location, super friendly and helpful staff. Lovely room with everything u need and very clean

Very good

Nicest hotel in Australia.

Disliked: Normally you get a bottle of champagne if you book 2 or more rooms. That didn't happen this time (booked 2 rooms). Would have been useful to celebrate my horse's first start first win.

Exceptional

Liked: Excellent facilities and rooms