Birch Hill Suites Kansas City - Independence

Eric at the front desk was great. Very helpful and polite. Overall experience wasn't bad.

Liked: Close to where we needed to be, rooms where clean
Disliked: Hard bed

Not recommended

Liked: Online
Disliked: The service at front desk was horrible. The room wasn’t available at 3PM as promised. The room was so old and looked very different from the website. No shampoo or hair rinse and only soap

Very poor

Disliked: The property was filthy

Unacceptable

Liked: The manager acted like I interrupted her evening
Disliked: Lication

Good

Motel scam

Liked: Nothing
Disliked: I was ask to put my card in the credit card machine before they can continue the check in did ,then they said they couldn't check me in because I didn't have proper id.i then said well I need a refund cause you already charge my card and I was told they d ont do refunds for any reason and I said your not allowing me to check in they didn't care I said this is fraud like some type of scam you can't charge someone for there room then not allow them t o stay and not give them there money back scam! Fraud

Place you dont want to...

Liked: Nothing! Nightmare!
Disliked: Shame on you booking.com to provide such false info! None of the pictures is real, the rooms are aweful! Shower not working. Kitchenette with cabinets doors stolen, no pot to boil water, bad smell! And excuse me... where is the palm tree from the picture? For sure not here!!!! Boooo!

Bad

Nothing to write home about,...

Liked: Location

Decent place to crash

Liked: Very comfortable beds, plenty of space for kitchen items, functional fridge, in-room sink, working microwave, updated flooring and furniture, a/c worked well, plenty of parking, residents were friendly (if a little sketchy) and we felt safe.
Disliked: Floors were not clean, too bright in room (from outside lighting), noisy next to freeway, room smelled like stale smoke.