Crossbasket Castle

Very good service from night...

Liked: Breakfast excellent however on our last day it was pretty chaotic with one table waiting over one hour since placing their order , our wait was 35minutes with table not set up properly. I asked what had gone wrong and was advised there had been more guests than usual which is not an acceptable answer as you surely must know how many guests are in the hotel and cater accordingly.
Disliked: Trocaderos food extremely disappointing, asparagus was very gritty, as it is the end of season should it have been on the menu at all, the same comment applies for the Jersey potatoes which were very dry with black skins, clearly not palatable.

Exceptional

Good

Exceptional

Very good

Amazing stay

Liked: Everything, location, cleanliness, modern, super informative, friendly staff, great food and drinks
Disliked: Nothing

Great venue throughout, but the...

Liked: Staff were very helpful, courteous and professional throughout the venue. Hotel was fabulous in terms of layout, room decor, facilities and cleanliness.Breakfast was very good with local produce and creativity shown on the menu.
Disliked: The evening meal had high expectations with being under the name of legendary Chef, Michel Roux, but in comparison to other high end dining establishments, it was of no comparison in terms of value for money. The food was of quality standard but lacked the finesse in terms of presentation and customer satisfaction.

Exceptional

Liked: The staff were amazing. They couldn't be more helpful.
Disliked: Nothing we didn't like

Perfection!

Liked: OMG it was superb! What a slice of paradise! We stayed in the new part only open for the last 12 weeks and it still smelled new. What a beautiful property with pretty, extremely well manicured gardens. Immaculately clean. So comfortable and super accommodating (we asked to stay another night the day we arrived and that was no issue)! Amazing facilities including complimentary sparkling water and fruit. Restaurant had top notch food and there was a show to top it all off. Staff couldn’t do enough for us! We will be back!!
Disliked: There’s absolutely nothing to dislike about this amazing place!! It wasn’t cheap but a slice of luxury well worth the price! Thank you!