Cromwell Hotel Stevenage, Stevenage

polite staff, warmth in the...

Liked: polite staff, warmth in the room, close to shops, stops

A little to warm in...

Liked: Clean and friendly
Disliked: Nothing

Exceptional

Liked: Location. Friendly and helpful staff. Upgrade to a large room ( bridal suite I think!) I?d certainly stay there again.
Disliked: Nothing negative comes to mind.

Very good

Exceptional

Superb

Disappointing, confused interior style with...

Liked: The bed was comfy and bathroom was very nice and new looking
Disliked: I was really disappointed with this hotel, i booked a romantic break however it was far from it. The hotel room was pretty basic for a superior room No dressing gowns, only 1 towel in bathroom, no bottle opener, no glasses. The room was a 5 minute walk from reception through a maze of corridors overlooking a car park, which from 6 am was noisy with people reving and defrosting their cars, which was loud through the windows and woke us up constantly. The breakfast delivered to the room had clearly been sitting all morning in heaters and not fresh, the food was cold and stale and the powdered scrambled egg was disgusting with a lake of water on the plate, and no cutlery so had to wait for someone to come back to the room. The bar was full of a private 30th birthday party so couldnt use the room, as we went to bar and were glared at by the guests at party so left without ordering. We had to go to bar in restaurant but this was too bright and cold, with absolutely no atmosphere unless you include the gentleman talking on his phone at 100 decibles on loud speaker for over 45 minutes. We left our drinks unfinished to go to a different establishment. When we asked the bar man about the advertised 2 for 1 cocktails 6 till close advertised on the website they knew nothing about it and refused to honour the offer. Also was very disappointed that the hotel reduced the price of their rooms by 33% 2 minutes after we booked a non refundable room This was anything but a romantic boutique stay and really disapointed as ruined birthday celebration and was more expensive than other 5* hotels locally