Crest Hotel Suites

Disappointing

Liked: Paula's attention was amazing, she was the best
Disliked: The cleanliness of the room in the third floor, the decoration, the bathroom was too small, the room did not have refrigerator and when we changed the room the one in there did not cooled as it should, the elevator is too old

Terrible experience – injured and...

Disliked: I had a terrible experience during my stay at Crest Hotel Suites.While trying to close a window in my room, it suddenly collapsed on my hand, causing a serious injury: a crushed nail and a fractured finger. I had to seek urgent medical attention and am still recovering.What’s worse is how the hotel handled the situation — or rather, how they didn’t. They had no first aid kit, no one from staff offered any assistance, no one apologized, and they have ignored all my emails since I submitted a formal complaint with my medical report. The hotel looks beautiful in photos, with a “fancy” design, but in reality, it’s poorly maintained and feels quite cheap. Also, the pool is nothing like what you expect from the pictures — it’s tiny and wedged into a concrete hole with no atmosphere. Definitely not a relaxing space. This injury completely ruined my vacation plans and caused a lot of stress and pain.I strongly advise Booking.com and future guests to reconsider this hotel. A place that neglects guest safety and refuses to take responsibility is simply unacceptable.

Standard and pleasant for the...

Liked: I was really grateful that the ice machine had a water fountain next to it considering how hot it was and how I wasn't very keen to be drinking sink water. Additionally, I was very glad that I was allowed an earlier check in, and both the check in process and check out process was very smooth.
Disliked: I was a little disappointed by the cleanliness of my room. There were stains everywhere including on the carpet and walls. My tall lamp did not turn on. The provided shampoo and conditioner were all crusted up and I could tell those bottles were not cleaned. The walls in the bathroom shower also had water stains all over them, so I believe the paint is not very good for a bathroom setting. Lastly, the sheets were incredibly itchy and uncomfortable.

Good location, clean bath and...

Disliked: carpet, view (to other window at 2 meters or so), furniture

Exceptional

Exceptional

I wouldn’t stay here again...

Liked: The location.
Disliked: That they do give small towels unless you ask. Sweet ants always in room.

Good

Exceptional