Name: Craddock Terry Hotel Lynchburg a Tribute Portfolio Hotel
Address: 1312 Commerce Street, Lynchburg, VA
Telephone: (888) 420-1643
Rating: 4.5

Superb

Great location in a historic...

Liked: Location and architectural reuse
Disliked: More breakfast options at hotel or nearby

Best pillows and mattress cover...

Liked: The soaking tub and mineral bath was fantastic!
Disliked: Missing the amazing pillow spray and soaking salts

love staying here and will...

Liked: Love the vibe of the renovated shoe factory, beautiful rooms and centrally located to enjoy the town. We’ve stayed here once before and appreciate being able to bring our dog
Disliked: we were located in the adjacent building directly over the patio area. It would be helpful to have some black out curtains as the shades don’t block out the lights which are plentiful in the front area of the hotel/restaurant.Also a Young Life group was meeting on that patio creating a tremendous amount of noise, it wasn’t the end of the world as they were out by 9:30 but the whole Jesus vibe was a bit over the top..just saying.

Exceptional

Would stay again

Liked: The uniqueness of the hotel was charming. Penny Loafer was not on duty while we were there but love the idea of her as a greeter. Love the architecture throughout, shoeshine box as a picnic basket for the continental breakfast, small detail of art work in form of postcard left on bed, high ceilings in rooms, very spacious rooms. We would stay again.
Disliked: Showers leaked severely onto stone tile floor, inspite of trying to ensure that everything was sealed when in use and door was not left open to drip afterwards. Water pressure in shower was low but I can live with that considering the age of the hotel. Toilet room window sill was very dirty, good thing we don't use it for anything. Very firm beds, not for me and my husband but many people prefer very firm beds.

Passable

Liked: Love this hotel… it is the most comfortable beds/pillows in the US- I travel often!
Disliked: The screaming child above me- all night!

Exceptional

Bad

Disliked: Very disappointed at the check in process and the DOUBLE "hold charges" on my account. From previous reviews this seems like an ongoing issue-FOR YEARS!I was there for my best friend's wedding and didn't want this experience to ruin their day, so I didn't cause a scene at the hotel and bit my tongue.This next part is relevant, as it was repeated to me MULTIPLE times. I'm perfectly fine with my account being charged a "hold" for my entire 5 day stay at the hotel, upon my arrival (I thought this was unusual because on every hotel I have stayed at, I'm used to paying on my check out date but I digress) This "hold" reflected as a pending payment on my account and so this amount was taken out of my account but the transaction is not fully processed until my check out date on Monday.Meaning, the balance wasn't available to me and it can't be disputed, until that day, since it is in pending. Again, perfectly fine with this, I wasn't planning on using the money but for hotel expenses anyway.My issue is that on top of the 5 day "hold" charge which was my entire stay. An additional "hold" separate from the initial one was placed on my account.So, when I brought this to the attention of the front desk clerk. I received multiple lectures on what a "hold" and "pending" charges are.When I explained that MY ISSUE wasn't the "hold", my issue is that I was CHARGED TWICE!. And that although this is a "hold", it was still taken out of my available card balance.I received the same lecture again, as if I was a kid and that eventually that amount will go back to my account. There was nothing they could do until check out day on Monday.Mind you, the payment was placed on Monday but the transaction didn't reflect until Wednesday, so an additional charge was held for a week, for no apparent reason but "the system".