Coylumbridge Hotel

We both enjoyed our stay...

Liked: Swimming pool and bar area
Disliked: Decor in Room just needed a picture on the wall .Room C105

Very good

No recomended

Liked: Location was good, there wasn’t space on carpark .Food acceptable for breakfast but dinner was ou full I paid 25,99 for a buffet and most of the dish was empty.
Disliked: We were waiting 48 minutes to be check in.People were slamming doors in the middle of the night, and it was so hot in the room that even the fan didn’t help.

Disappointing

Liked: Location and facilities are fantastic. There is so much to do .
Disliked: Some of the staff are awful. The women working at the Starbucks area was so rude to me and my friends. It also took us over an hour in a queue to check in at 3pm- ridiculous!

Good and Bad.

Liked: Good location giving access to lots of paths, munros and other outdoor activities. Food in the main bar at the hotel was very good.
Disliked: Room was small and not cleaned to a particular high standard. Walls are paper thin so you here everything which does disturb your sleep. When doors slam the room shakes. I was told that this was the old staff accommodation years ago which hasn't changed much. I guess you get what you pay for. Hotel in general would benefit from a major upgrade - especially the rooms.Check in is from 3pm. If you arrive earlier they will charge you £15. I got the impression that this hotel is all about getting as many tourists through the door as possible.

Exceptional

Liked: The hotel was nice and clean, with very friendly and helpful staff. The beds were very comfortable. There were toiletries, a hairdryer, an iron, and an ironing board in the closet in the room. Lots of activities for kids, including a swimming pool, playground, soft play, and games room. The breakfast buffet was delicious (large selection and very tasty). The entire property is very well-kept with many places for rest and recreation.The location was very good.
Disliked: The only thing missing is air conditioning in the rooms.

Pleasant

Liked: Double room in the annex was clean and comfortable. Woodshed bar was good in the evening and had live music on. Excellent location of the hotel. Family friendly with plenty to do and great facilities.
Disliked: Hotel severely understaffed on all fronts. Simply not enough for this volume of guests.This has massive impact on customer service. Big queues everywhere. We were checking in on Friday and it was the longest I have ever waited to check in to a hotel even though the 2 staff members at the front desk were working tirelessly. Same situation with breakfast, which was extortionately priced and we actually gave up in the end and had breakfast at a cafe in Aviemore.

Poor service from staff

Liked: Location of venue
Disliked: The weather is not the hotels control. But supplying fans in the room is, both fans in the room were not working. After telling them about the issue, not one sure the problem. 28+ degress in room.. Also rooms not clean

Leisure and bar staff very...

Liked: Great locations
Disliked: Rude staff, long wait times