Courtyard Tacoma Downtown Guest Reviews
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|0.5 miles from Tacoma centre|
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Lesa, Spokane Sat, 4 April 2015
This is a great location with plenty to do nearby. A short cab or drive to the Tacoma Dome. For after concert activity I suggest the Swiss Bar and Grill that is easy, safe walking distance and has live music. Great staff at this clean and lovely hotel. If they just had a full service restaurant with room service it would be perfect. Valet had issues due to a large convention ending, but without the convention, it was fine. Friendly staff.
Liked: Fabulous Courtyard; better than most full service Marriott locations; only missing a full restaurant; beautiful spa and fitness center.
Disliked: Valet parking on day one was a mess due to convention ending - took more than 45 minutes after calling ahead 30 minutes prior.
Tammie, Spokane, visiting Greater Tacoma Convention Center Thu, 18 April 2013
My room was clean and worked great for my needs!
Liked: Staff was friendly and helpful. My car didn't have any dings or scratches that I could see and I used valet parking. The bartender (female middle aged with blond hair) was extremely nice and helpful with the dinner choices as I have celiac and she called down to the chef a few times to make sure that the items in the salad and salad dressing were gluten free.
Disliked: The only thing I noticed was two mornings when I went down to the workout area, the sanitation wipes were out, but I did not pick up the telephone and call.
Lynn F, Vancouver Canada Sun, 20 May 2012
Clean; comfortable; great service; reception and valet staff and maids offered a high standard of service. Highly recommended and will visit again. Free transit outside hotel to Tacoma Dome and Theatre district.
Liked: Value; location; service.
Disliked: Restaurant wine was over priced.
Anonymous Thu, 3 September 2020
No breakfast because of COVID...
Liked: Beautiful view
Melissa Tue, 25 August 2020
Liked: The convention center is right across the street. There is a little snack corner for misc drinks and snacks.Front desk reception provided a list of close by restaurants and coffee shops.Bed was cozy and room was spacious.
Disliked: Parking was a next to the Convention Center across the street. Close by but still not on the property the hotel.
Ana Sun, 9 August 2020
Disliked: I did not book these rooms.
Melissa Tue, 4 August 2020
Liked: Everything! Great price, beautiful, easy parking, great location and the view . Was awesome
Disliked: Nothing was all wonderful
Christina Fri, 24 July 2020
Amenities are fine but, hope...
Liked: Close to hospital
Disliked: CC authorization was sent ahead of stay with authorization for room, taxes and parking. Client says at end of stay, they attempted to collect additional parking fees. The cost went a full $65 over what was authorized for 5 day stay. Reservation for future stay needed to be changed and due to the fact that the front desk does not answer its phone or does and then hangs up (on multiple occasions), I had to cancel that reservation while still being charged $169 because I could not get a hold of staff before the cancellation/change period ended. Even the booking.com agency attempted to contact the hotel on my behalf and was unable to reach anyone. I left voicemails and sent emails, only one of which was responded to with instructions to reach out to the booking.com staff which I did and it led to nowhere. I will never send a client here again, too difficult to work with.
Jaime Fri, 24 July 2020
Jessika Tue, 21 July 2020
Lack of judgement and customer...
Liked: Property was nice and room was nice nothing was open due to covid
Disliked: The lack of judgment was very poor my significant other seeing a drunk girl pulling her panties up in the middle of the hallway and hearing young 20?s the smell an visible smoke of marijuana was insane for being a ?NON SMOKING HOTEL? ALSO being loud and drunk made it impossible to sleep before 4am and they offered to refund my money which could take up to 8 days since it was on a debit card they also only offered 20% off another night which only is $20 off they should?ve honored a free night on top of the refund from the night we paid for that we couldn?t sleep they offered a 4pm late check out which to us seemed to just allowed at that point a free stay. I left a few messages to corporate which I haven?t heard back from them..The lady that talked to us wasn?t too empathetic and her manager seemed to be way worse since she was the regulator on what the lady who told us what our options were to me customer service is ALWAYS 100% especially when we have audio of the noises the swearing and drunks outside in the hallway
Bryanna Tue, 21 July 2020
A great stay for ladies...
Liked: Location was great, staff was friendly
Verified Hotel Guest Tue, 14 July 2020
Liked: It was a stunning hotel inside! The room was so inviting and the bed was amazing!
Disliked: The valet parking was not available but there was no sign indicating that, so I sat and waited and eventually had to go in and ask. Parking was off-site, across the street in an unattended garage, which made me uncomfortable, as I was traveling alone.
Lavonte Tue, 30 June 2020