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AustraliaCourtyard Suffolk Chesapeake Guest Reviews
Overall Average Score:
Very Good (4.2 out of 5)
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Keneasha Fri, 28 January 2022
Bad
Anonymous Wed, 26 January 2022
I like using Marriott hotels...
Liked: The convenience of getting hot food
Disliked: wet and slippery entranceway into the hotel my senior citizen mother almost fell and my sister did fall in and after complaining to the front desk and the manager the only service provided was to mop the floor. extra weather rugs were needed and never put out. also the convenience of the snack area very limited and not stocked. staff were not friendly not cooperative or interested in the complaint of the wet floor and the unstocked snack area
Melenda Tue, 25 January 2022
Exceptional
Anonymous Sun, 23 January 2022
Exceptional
Kocis Tue, 18 January 2022
Exceptional
Liked: THE STAFF AT THE FRONT DESK WERE VERY PLEASENT AND HELPFUL.THE ROOMS WERE CLEAN. IT IS CLOSE TO RESTUARANTS BUT PUSHED BACK ENOUGH THAT THERE WAS NO OUTSIDE NOISE.
Disliked: NOTHING
Andrade Sun, 9 January 2022
Exceptional
Andrade Sun, 9 January 2022
Exceptional
Clyde Fri, 7 January 2022
Passable
Liked: Was pleased with room and staff
Disliked: had a problem with exstending our stay. The staff at the facility really tried but the District manager was garage, he was worried about money verses the 3 hours we spent trying to fix a issue in your computer system. We had to leave dinner come back to hotel miss plans we had with grand child! Card was over charged left with no money on that card. Then refused to compensate us with a free night stay saying we can give you half off remember all money is i gone on card because of their error, then it looks days for the funds to appear back in account
Latoya Wed, 5 January 2022
Exceptional
Liked: Everything
Disliked: Nothing
Terry Fri, 31 December 2021
Good clean beds, wonderful clean...
Liked: Outstanding room at a wonderfully discounted rate.
Disliked: We were charged an extra $20 and told that it would be deducted when we checked out. (It was supposedly tacked on in case we bought anything from their stupid snacks machine or ordered anything from their non-existent restaurant). We checked out the morning of December 28th. I was told that the $20 surcharge was removed. It has not been removed; I phoned the hotel on the 29th and was told that the charge was removed from their end, but it might take our bank 2-3 days to register it. It has still not been removed. I will call the hotel again after the new year. This is a pain in the neck.
