Courtyard by Marriott St. Louis Downtown West Guest Reviews
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|0.8 miles from Saint Louis centre|
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Cathy, Salina Sun, 3 February 2019
Everyone was very courteous and helpful. I would definitely stay there again.
Liked: Clean, comfortable room. Staff was very courteous and helpful. Very affordable.
Disliked: I wish the double room had queen size beds rather than double beds.
Angelia, Butler Mon, 27 August 2018
Our stay was good.
Liked: The checking in was good. The attitude of everyone was good.
Disliked: The bed was too soft.
Cynthia H, Brighton Tue, 4 December 2012
Liked: Loved everything.
Mary Sat, 27 June 2020
Anonymous Wed, 24 June 2020
Liked: The locations was perfect!
Disliked: I have stayed at many Marriott hotels. I book my staff with them regularly. This was by far a brand killer for the chain. Poor night customer service, very rude. Ice machine was broken on our floor, an old handwritten note informing us to go to another floor for ice, the a/c wasn?t working properly, the pool was closed. Every time you asked about anything it was per staff?covid related? if that was the case why weren?t we told that when they relayed all the covid related information when we checked in. It seemed to be first course of action to blame covid for the repairs that were needed. I don?t mind having a bagged breakfast, we were informed of that and I understand. But I?ll repair of facilities is disregard for the customer experience and has nothing to do with covid. When I checked into my room it was 94 on my temperature app. After running for 5 hours it came to 84 degrees. The clerk said turn it off and turn it back on, this happens all the time: it should fix it by 1100 we were at a comfortable temperature.
Shanene Thu, 11 June 2020
Kendall Wed, 10 June 2020
I wish could have stayed...
Liked: The staff was wonderful and extremely helpful with all of our questions and the room was perfect!!
Shell Mon, 13 April 2020
Disliked: The first room I had was NOT cleaned properly, there was hair on the bed and bathroom sink. My Room was changed, clean but the heat didn?t work. I was told by Brent that the temperature have to be below 75 degrees and I put it on 70 - 74 and it was pure air blowing out. I ended up just shutting it off, which was the WORST because it made the room feel like a deep freezer. I ended up throwing a sheet over it to block the air out. I?ve always booked at this location and NEVER had any complaints or issues but this here I just CAN?T let it go, bad rating for this visit.
Bria Mon, 6 April 2020
Christy Sat, 14 March 2020
Lucille Thu, 5 March 2020
My seven-year-old and I had...
Liked: My daughter and I had a comfortable stay. The pool was clean the temperature was excellent. The staff was very friendly.
Disliked: There was no bathroom in the pool area and no microwave in the room.
Dalton Sun, 1 March 2020
Latoyia Sun, 1 March 2020