Courtyard Rochester East / Penfield Guest Reviews
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|7.8 miles from Rochester centre|
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Patricia Wed, 15 September 2021
Great place and convenient location.
Liked: Breakfast was sufficient but not complimentary. Bagels, cereal, fruit, coffee, juice. Donna was exceptional. Chris was also very helpful and accommodating.
Disliked: Our room could have been cleaned more often. We were there for an extended stay.
Anonymous Sun, 12 September 2021
Liked: Easy check in/out, friendly staff, quiet, very clean
Maria Mon, 30 August 2021
Newish property , needs more...
Liked: The staff was helpful.
Disliked: At the first glance the hotel looks new . But the air conditioner in our room was so loud and outdated, we didn?t get a good sleep. Breakfast includes coffee and some cereal options or bagels . One person was handling breakfast orders and it?s definitely not enough.
Sarah Mon, 16 August 2021
Overall the stay was ok....
Liked: The pool was great for the kids and the fire pit. Being summer it would have bee. Nice if the glass doors could have actually slid open.
Disliked: I was very disappointed there was no continental breakfast and no housekeeping each day. We were here for a 3-night stay and the lack of these things made it much more difficult
Louis Tue, 3 August 2021
Disliked: Wasn?t vacuumed. Did not honor potential discounts because we booked through you!
Jessica Mon, 2 August 2021
Lance Tue, 27 July 2021
Wonderful staff, good location, comfortable...
Liked: Chris at the front desk helped us out with our reservation. He was excellent. We actually had made a mistake on the day of our arrival and he was very understanding and helped us out. Andrea was also wonderful upon check-in. She understood our problem and did what she could.
Dianne Mon, 19 July 2021
Liked: Charged for breakfast which was poor. Pool was not opened at all.
Disliked: Almost everything
Joey Sat, 10 July 2021
Teresa Sat, 10 July 2021
Liked: Bed was comfy and the staff was nice.
Disliked: We could tell they hadn?t cleaned our room in awhile or only change the sheets and cleaned the bathroom. The top of the coffee pot was covered in dust . The bottom of the refrigerator cabinet was dirty. The carpet in the elevator was very dirty. I took pictures