Great place to stay. Very secure place. People are courteous and generous. Definitely will stay again.

Liked: Clean; friendly staff; located close to tourist attractions.

Everything was fine but the...

Liked: Staff was excellent; after checking out I realized I left my hearing aid in the room. The staff was excellent about retrieving it for me. Thank you!
Disliked: The room was hot; the air conditioner did not cool it off and was VERY loud.

Pleasant

Nice hotel in quiet neighbourhood,...

Liked: Nice rooms, friendly staff in a quiet neighbourhood. Q-line, 96 Street Subway Station (corner E 94th st 2nd Ave entrance) just a 5-minute walk away. Get breakfast on the go at Starbucks next door to the subway entrance! Within walking distance of Central Park, Guggenheim and The Met (15-25 min)

Good

Liked: Comfortable beds, nice view and location
Disliked: Responsiveness of hotel staff. I have grounds to believe that a piece of clothing of mine was stollen in the hotel. I remember bringing it in my room, I was not wearing it at all during the whole stay, but for some reason I could not find it when I was leaving. Staff at the front desk were reluctant to react to my request to look into this issue, check lost and found, etc. Only upon my second request they started checking and could not find anything. And only after we started complaining, they wrote down my email address and send me a nice email with apologies.Plus, this request was not the only one that went unaddressed for hours.

Good

Disliked: Sink did not drain properly, had to remove stopper and was still slow to drain. Room also smelled like cigarette smoke which was less ideal....

Exceptional

Comfort, good location, great price/value.

Liked: The staff, especially Yenny, were very polite and helpful. I thought that the facility was going to be too bare bones because there is no restaurant but the room was spacious, comfortable and provided all needed. Loved the neighborhood location with pubs and convenience stores. Would book there again.
Disliked: Mirror over desk would have been helpful as then would serve as make-up area.

Exceptional

Exceptional