Superb

Liked: Great location

Fantastic. I would come back.

Liked: The staff was always relaxed, friendly, and polite. The facility itself is beautiful, spacious, easy to navigate, and in a great location.
Disliked: I think it's time the Courtyard opened the bistro. Connecticut has a high enough vaccination rate that it would be safe. If you can serve breakfast, you can open the bar and restaurant, unless there is a non-COVID concern about serving alcohol in that part of New Haven.

I will never stay here...

Liked: Front desk staff and housekeeping were very nice.
Disliked: This hotel is very outdated. The room was terrible. Absolutely no space to move around in. The desk chair was broken. The first morning there it swayed so violently and unexpectedly that my wife spilled a scalding hot cup of coffee on myself. The beds are very hard. We didn't sleep well at all and woke up everyday with back pain. The bathroom was so small that every time you turned on the shower you were almost falling into the toilet. The parking is NOT secure. We paid to park everyday yet it was open to anyone who wanted to park there. Spaces were always filled and there is no attendant on site. NOT WORTH THE MONEY!

Passable

Liked: The hotel felt like it was brand new, out of the box. Everything was clean and well-ordered and shiny. Even the elevators seemed like they had just been built.
Disliked: While it's nice having a parking garage right there at the hotel, it was a bit of a trick maneuvering in and out of it. This is a garage built for compact cars.

It was terrible I had...

Liked: It was very clean and most of the staff was very nice to me
Disliked: First of all they have you park your car in what appears to be a safe lot. But come to find out anyone can walk in and out of their gated fence. What?s the purpose of having cameras when you don?t have security and a partially open gate. Secondly, thanks to my niece bringing my belongings up to my room for me my meds and my grandmother?s ring is still with the family. The young lady at the front desk told me I would be reimbursed for the parking. Thirdly I paid 25 dollars a night for my car to be safe. My family parked on the street and their car was safer than mine. Come to find out when I return home I noticed they charge me for parking. I was also told by staff that there has been break-ins before and that?s why they leave their cars at home.

very satisfied and comfort

Liked: I like the location and the hotel itself.
Disliked: if they wouldn't charged for parking I don't think that's fair

Very good

Liked: Clean quiet. Starbucks in hotel
Disliked: Parking is expensive