Courtyard by Marriott Monroe Airport

Didn't really stay long enough to give a good review; didn't hang out in lobby or go to the gym. Stayed the night there after watching a concert at the Monroe Civic Center after a 3 hour drive.

Liked: Clean; friendly staff.
Disliked: Water pressure for shower; bed was squeeky; breakfast was expensive.

Nice enough accommodations. Very comfortable bed.

Liked: Room was really nice except for that vent hole in the bathroom floor where you can look down and see water gurgling after you flush.
Disliked: I'm not a cheap person but was flabbergasted to see the hotel actually charges for a box of cereal and coffee in the breakfast area.

Disappointing

Liked: Location Location Location
Disliked: Insect-Based spray in elevator, in bedroom and throughout the hotel. Air conditioning unit did not work. Telephone did not work. Had to request a move to another room. Too much spraying for insects. Hotel needs to be closed for remodeling. Great location but needs to be current. It's too expensive for its quality. If you are spraying for roaches like that, just remodel. I have asthma and had a horrible experience. It's not a Marriott brand. Should be refunded or compensated for Monroe LA trip. I was embarrassed. Blessings. -- JH

Bad

Liked: Nothing
Disliked: Room was very dirty.

Very good

Horrible

Liked: Nothing..
Disliked: The staff was rude, the AC was broken in hallways, it smelled musty, the road noise was unbearable, they wouldn’t give me the breakfast cards that I paid for even after I showed them I reserved the room with breakfast included. Just horrible stay

Expensive

Liked: I have stayed her before and have always found everything to be exceptional. This particular visit, I was charged twice for my single room and have not been able to get any assistance with getting my money back.
Disliked: No help with the double charge issue

Good

Liked: Location
Disliked: Was not up to the Houston Marriott Level of appearance.

We stay there several times...

Liked: The staff! Tammy was such a wonderful host. As we’re everyone we met. Friendly

Comfortable.

Liked: Everything was clean! The staff was amazing! The beds were comfortable. Bathroom and room clean. Washer and dryer facility worked great. We could walk to the Pecanland Mall.
Disliked: In the bathroom there was a hole in the wall where water escaped the shower due to a shower door that kept opeing. I put toilet paper in the hole so no critter would come in. The bathroom doorframes were rusted at the bottoms.

Relaxing

Liked: Front Desk and House cleaning Customer service
Disliked: N/A