Courtyard Memphis Germantown Guest Reviews
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|2.5 miles from Germantown centre|
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Andrea, Fayetteville, visiting Agricenter International Tue, 1 October 2019
Liked: I loved everything;
Mary T, Clarksville Mon, 11 April 2016
We had paid for a 2 bed room in advance 2 months ago. When we arrived, we were told that they were sold out of rooms, and we were stuck with a 1 bed room for 2 guest because we were not a "platinum" guest member. I personally do not care what rank I have with Marriott, I should have gotten what I paid for. Hotel lobby person came to our room at 9, and moved us to the correct room because of a cancelation. Very inconvenient, since we were preparing for bed after a long drive.
Liked: Hotel clerk came to the room to bring snacks and drinks.
Disliked: Did not get the room that I had paid for.
Ken, Germantown TN, visiting Agricenter Show Place Arena Mon, 17 February 2014
Worst facility I have stayed at in years! The staff was the worst I have ever encountered - didn't have a clue what was going on, inconsiderate and obviously uneducated. There did not know where they were in relation to any Memphis sights and couldn't give directions to something three blocks away. Rebecca, the manager, was worse - not at all helpful in resolving issues! The room was not clean; fungi in the toilet and tub; the bedroom area was not sanitary and had not been cleaned; unknown spots and stains on the bedding; someone's garbage still in the waste baskets and toilet area; the indoor pool was closed for whatever reason and the breakfast bar was disgustingly nasty with unclean tables from the night before and the person in charge was horrible. When in the Memphis area, I would sleep in my car rather than stay in this pitiful facility - rude, crude and pathetic staff including Rebecca the manager. Charged $3.00 for a bag of Cheetos. Got no co-operation with a reservation change because I had a late check-in due to weather related conditions delaying me in Houston TX. I hope no one ever asks me for a recommendation - I would NEVER stay here again.
Liked: Can't think of one.
Disliked: Poor from start to finish.
Soccer mom, Little Rock Wed, 7 March 2012
Great hotel and great location to < a href="/venue-hotels/mike-rose-soccer-complex-hotels/303646">Mike Rose soccer complex. The breakfast was very good as well. Staff very friendly.
Liked: Good location and kids loved indoor pool.
Katherine Thu, 25 June 2020
Nancy Fri, 19 June 2020
Liked: The lady that checked us in was excellent and help us find a wonderful restaurant in the area. We were so pleased with it!! She was a gem!!!
Teresa Wed, 17 June 2020
Disliked: The beds were very hard and had no flexibility to them
Lewis Wed, 27 May 2020
Liked: Didn?t have breakfast
Courtney Thu, 14 May 2020
Liked: It was clean and comfortable.
Disliked: The day employee told me that I could get a 2pm checkout over the phone but when I got there, the night employee told me that I couldn?t.
Melissa Fri, 8 May 2020
Carolyn Thu, 7 May 2020
Liked: Nice location. Comfortable bed.
Disliked: TV didn?t work and night clerk could not get it to work either.
Patrick Sun, 19 April 2020
Liked: The room
Disliked: No not at
Brittany Thu, 5 March 2020
Liked: Great location. The staff was very friendly.
Ashton Mon, 2 March 2020
Liked: Me and my boyfriend slept wonderfully. The bed was so comfy.