Courtyard Memphis Germantown Guest Reviews
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|2.5 miles from Germantown centre|
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Mary T, Clarksville Mon, 11 April 2016
We had paid for a 2 bed room in advance 2 months ago. When we arrived, we were told that they were sold out of rooms, and we were stuck with a 1 bed room for 2 guest because we were not a "platinum" guest member. I personally do not care what rank I have with Marriott, I should have gotten what I paid for. Hotel lobby person came to our room at 9, and moved us to the correct room because of a cancelation. Very inconvenient, since we were preparing for bed after a long drive.
Liked: Hotel clerk came to the room to bring snacks and drinks.
Disliked: Did not get the room that I had paid for.
Ken, Germantown TN, visiting Agricenter Show Place Arena Mon, 17 February 2014
Worst facility I have stayed at in years! The staff was the worst I have ever encountered - didn't have a clue what was going on, inconsiderate and obviously uneducated. There did not know where they were in relation to any Memphis sights and couldn't give directions to something three blocks away. Rebecca, the manager, was worse - not at all helpful in resolving issues! The room was not clean; fungi in the toilet and tub; the bedroom area was not sanitary and had not been cleaned; unknown spots and stains on the bedding; someone's garbage still in the waste baskets and toilet area; the indoor pool was closed for whatever reason and the breakfast bar was disgustingly nasty with unclean tables from the night before and the person in charge was horrible. When in the Memphis area, I would sleep in my car rather than stay in this pitiful facility - rude, crude and pathetic staff including Rebecca the manager. Charged $3.00 for a bag of Cheetos. Got no co-operation with a reservation change because I had a late check-in due to weather related conditions delaying me in Houston TX. I hope no one ever asks me for a recommendation - I would NEVER stay here again.
Liked: Can't think of one.
Disliked: Poor from start to finish.
Soccer mom, Little Rock Wed, 7 March 2012
Great hotel and great location to < a href="/venue-hotels/mike-rose-soccer-complex-hotels/303646">Mike Rose soccer complex. The breakfast was very good as well. Staff very friendly.
Liked: Good location and kids loved indoor pool.
William Sun, 23 June 2019
Liked: The staff was very welcoming...
Mr Sat, 22 June 2019
Great Comfort Spot
Liked: Overall pleasant stay!!
Disliked: Didn?t have anything I didn?t like.
Anonymous Thu, 6 June 2019
Liked: Everything. The staff, location, being clean as well.
Sharon Sat, 25 May 2019
Liked: I love that they let us check in early even though our check-in time wasn't till 3pm. The receptionist was very helpful and spoke to us each time we left the property. Great hospitality!
Verified Hotel Guest Mon, 29 April 2019
Liked: Newly remodeled, and very clean.
Disliked: Breakfast is typically free these days at most hotels in this class. Disappointed that there was no free breakfast offered.
Wanda Tue, 23 April 2019
Liked: The staff was wonderful, very nice and caring.
Disliked: Nothing at all.
Sheila Sat, 20 April 2019
Liked: Location, quite atmosphere
Disliked: No free coffee in the morning! The best and worst lodging has Free Premium Coffee in the mornings...(sad face). No caramel macchiato either, I purchased 2 large black coffee for the price of a bag of flavored coffee. I love my coffee in the morning!
Tomeca Mon, 8 April 2019
Liked: The staff was super friendly.
Anonymous Sun, 7 April 2019
Aggravated by the construction worker...
Liked: Hotel staff was polite a courteous
Disliked: For the price breakfast should have been included. We were not told in advance that the locks were being changed and the construction workers were rude.
Anonymous Tue, 2 April 2019
I traveled for business and...
Liked: everyone seemed friendly and professional. the rooms were nicely done.
Disliked: I can't think of anything