Courtyard by Marriott Culver City Los Angeles

Management does not care about...

Liked: The staff were great - very friendly and helpful. Breakfast was great.
Disliked: For the entirety of my 5-day stay, the hot tub was broken. I learned from other guests that it had been broken at least a week before we got there, and management had been dragging their feet about getting it fixed. This is probably not a big deal for many people, but the hot tub was literally the main reason I chose this hotel. I had to go to LA for a work trip I didn't want to go on, and my only consolation was that, at the end of long day at work, at least I could soak in the hot tub. The hot tub being broken the entire time was incredibly disappointing, and the fact that management did not take it seriously enough to get it fixed quickly, to me, speaks volumes about the quality of management at this hotel.

Pleasant

Liked: Daily cleaning
Disliked: No free breakfast

3* hotel pretending to be...

Liked: Good staff, I was moved to the another room with no hassle.
Disliked: Very loud ice machine. 6$ water bottle!!! "Unusual" water stations everywhere.

Very good

Exceptional

Exceptional

Very good

Good

Superb