Enjoyed our stay. Very courteous staff.

Very good

Exceptional

Superb

Very clean and comfortable room…...

Good

Disappointing

Liked: The room was clean and the bed was comfortable.
Disliked: Because we made the booking via Booking.com, we were to able to have the quiet room in the back that we wanted. The hotel was not full, yet we were told that no room in the back was available. This I simply did not believe. Our room faced a noisy street and behind that a major freeway in Houston with heavy, noisy traffic. It was a cold night in Houston and the lobby was chilly; the hotel receptionist was not often at the front desk as she said it was too cold. Consequently, I had to go back and forth to the front desk until I she appeared. This was time-consuming. The telephone in our room did not work. The TV did not work because the cable was down. The printing that I asked to be done was not done.

Poor

Exceptional

Good

Disliked: Bed was too hard. No was rags in room. Charging me to park is ridiculous!