Courtyard by Marriott Harrisonburg

Superb

Very unresponsive when trying to...

Good stay but had an...

Liked: Very convenient location and clean room.
Disliked: I had an odd interaction with the staff member at the desk during our checkout. First, she was on her phone and didn't notice that I was standing at the counter. At check-in, we were given a piece of paper with breakfast instructions. It clearly stated at the top breakfast was "INCLUDED IN YOUR PACKAGE." I asked the front counter attendant at checkout where we would need to go and, she checked the computer and told us breakfast was not included in our package. I let her know that we received the paper and instructions from the clerk at checkin that it was. I handed her the paper, she checked again and said it wasn't. After a bit of back and forth (no raised voices or anything), she told me I could go to Starbucks and ask them to check. I told her, if it's saying no in your system, why would it be different in Starbucks's system? All this to say, I was surprised that she simply did not say, "I'm sorry. That was a mistake" instead of "Breakfast is not included in your package" REPEATEDLY. When I asked, "So did the lady at checkin make a mistake by giving us this paper and the information about breakfast?" she still stated, "It is not included in your package." There was no effort on her part to sound even a bit apologetic or say that a mistake had been made. I was totally fine with not receving a free breakfast, mistakes can happen. However, a simple apology or expression of understanding would have gone a long way. Instead, she continued to be dismissive, and the repeated the same statement with zero empathy. I'm wondering if this breakfast mistake happens often and associates are told to just repeat this statement? If so, I would advise that they add ANY kind of apologetic sentiment. It would go a long way instead of making customers feel like they are being dismissed. It's unfortunate that a good stay was marred right at the very end.

Very good

Great location but small rooms

Liked: Great location. Excellent restaurant with great food . Staff were great. TV was as good.
Disliked: In room refrigerator was way too small. No place to hang wet towels. No room for cosmetics. Little sound insulation between floors. No place to put clothes -needs more drawers.

Exceptional

Overall stay was not up...

Liked: I liked the proximity to everything. The staff was wonderful
Disliked: I said that I had two kids one was 6 and one was 8. I had the king bed and the sofa couch. The sofa couch was only for one person. I also asked for someone to come in and clean one day and no one ever came to clean the room. Inconsistently had to go get more towels.

Pleasant

Liked: For the price breakfast should have been included. The cafe was limited.
Disliked: The fact that there was not 24/7 coffee available at no charge and the fact that the Bathrooom ceiling had a leak from upstairs at some point and ceiling was pealing paint in shower and over toilet!!

Ehh, it got the job...

Liked: The common area was nice and set up nicely for Christmas.
Disliked: The shower had dead bugs in it and the shower floor was nasty slippery, the toilet stopped flushing, the sink was cracked with putty filler I guess for a temp fix, the comforter had blood stains on it and clearly wasn’t cleaned.