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AustraliaCourtyard Durham Near Duke University/Downtown Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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| 4.5 miles from Durham centre |
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Terisha Fri, 6 January 2023
I was there for a...
Liked: everyone was very helpful and the facility was very clean but I wished the Starbucks was open!
Tasheka Sat, 3 December 2022
Very good
Pam Mon, 14 November 2022
Great hotel. Would definitely stay...
Disliked: The mattress was crunchy sounding.We could not control thermostat when we arrived. Was very warm and stuffy.
Marcus Sat, 22 October 2022
Superb
Debra Sat, 15 October 2022
Disappointing
Daniel Mon, 10 October 2022
This property doesn?t meet the...
Liked: The counter person was friendly but the guy who unplugged my toilet was awesome! He said he was housekeeping and not maintenance but he fixed the backup and brought more towels and was very happy to help us! Also the parking was good!
Disliked: Breakfast on Saturday and Sunday was absolutely terrible and not at all worth the $10 per person. The extremely expensive breakfast was not nearly as good as the FREE breakfast at your competitive hotels! The rooms are old and seriously in need of refurbishing! Our air conditioner was terrible and vibrated the entire room when the compressor kicked in. Our toilet backed up! A call to the front desk brought help in 15min, but the front desk told him I had no water pressure so he did not have a plunger. The gentleman laughed and went to get the plunger and had us fixed up in no time.
Natasha Thu, 29 September 2022
Passable
Tonise Thu, 8 September 2022
Superb
Thomas Sun, 4 September 2022
Superb
Emilia Tue, 23 August 2022
Southern charm despite staff shortages....
Liked: The room size was perfect, true to picture on booking website. Staff was incredibly helpful and courteous and hospitable. They exceeded our expectations. I called before making the reservation to make sure they could receive and hold a few packages for me. They did and the packages were in my room when I checked in.
Disliked: One of the packages, from Amazon, which was marked as delivered to the hotel before my arrival, was nowhere to be found. Staff looked everywhere and said it wasn't there. Additionally, the hotel was having serious staffing issues, so we did not get our room made during our 5 day stay. The AC in the lobby area was down so they had huge fans but still hot. And the AC in the room was reset to 75 during the day while we were away, so we'd come back every evening to a hot and stuffy room.
