Courtyard by Marriott Des Moines West/Jordan Creek

Exceptional

Very good

Comfortable and elegant.

Liked: Charming place with great atmosphere.

Superb

Liked: We were there for a football tournament so the hotel was full of young boys and their families. While it was a bit chaotic and loud due to the number of families, the staff was a bit rude at times. The rooms were amazing, though, and contained all of the things needed for travel and exceeded my expectations. The location was perfect as there was plenty of shopping and food within minutes of the hotel location.

Very good

Courtyard is still a great...

Liked: Excellent: well prepared; tasty; nice setting.
Disliked: Breakfast should be included in room price. We were told it was when booking room.

Overall my family enjoyed the...

Liked: It was in a great location, close to everything, the bistro was available to us, the room has YouTube which my kids were excited about that.
Disliked: The sofa bed was small, twin sized. I was thinking it would be full size, that’s the normal size of a pull out sofa bed.And booking kept trying to charge my card after I’ve already paid, several times for two different amounts then sent me a receipt saying that I’ve checked out after 1 night. But we had a 2 night stay, I spoke to Gm Tom about it, he confirmed everything was good on his end. So next time I won’t be going thru booking I’ll book with courtyard directly

We were disappointed.

Liked: There was no breakfast
Disliked: The property is in bad shape. Not what we expected from a courtyard. Room was dirty, furniture had large scratches, rusted and broken bathroom fixtures. We brought guests and we were embarrassed. As we wondered why things were not better, we passed a room with housekeeping staff having a pillow fight. Hazardous slippery area by front entrance left unaddressed. We are unlikely to stay at a Marriott again, as standards have fallen pretty low.

Passable

Liked: Location
Disliked: Loud, not as clean as I thought, staff not that friendly.