Great place to stay especially if you have tickets for the Arcada Theatre. It is close and the rooms were very clean. The staff was so helpful and friendly. We would definitely stay there again. Great service.

Liked: Very helpful and friendly staff - which always makes the trip easier. Great location for theatre.
Disliked: N/A

Bad

I would stay again, but...

Liked: The hotel was good. The staff was friendly.
Disliked: We had booked a double Queen room. When we got there, they only had king with sofa bed available. We had 2 adults and 3 kids but we made it work. It was very cramped. Also, the main reason we booked was because it had a pool for the kids. The pool was closed. That would have been nice to know beforehand. I?m not sure if the issues were because we used booking.com and the details weren?t relayed between them and the hotel or what.

Good

Very good

Disappointing

Liked: I appreciated the bed, it was comfy and the dark curtains kept the light out. I loved that they had streaming options like Netflix etc. I cannot think of another good things.
Disliked: When I arrived, they had my name mixed up. My first name was last and last name was first. Then the faucet in the bathroom was nasty with green soap scum as well as the shower head. Then the fire sprinkler was dusty! Tear in room carpet. Wobbly table in room. Bedsheet seemed too small for mattress. The housekeeping did NOT come replenish my towels, make my bed or empty my FULL trash when I was gone 7 hours. The elevator was broken. The noise was loud from the people next to me. The fridge hummmmmed all night long. Need to update to USB charging outlets. The bar was not open, ever. No breakfast was offered to me at all. The concierge refused to offer to deliver toothpaste to my room that I requested.

Superb

Exceptional

Exceptional

Superb