Courtyard by Marriott West Springfield Guest Reviews
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|1.5 miles from West Springfield centre|
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Melisa Wed, 13 October 2021
It was very nice
Disliked: I wish there was a microwave in the room
Kenri Thu, 30 September 2021
The staff were amazing
Frances Wed, 29 September 2021
Glad it is over.
Liked: There was NO breakfast
Disliked: Having a breakfast for the price we paid.
Anonymous Sat, 25 September 2021
Disliked: The continental breakfast that is supposed to be included was not set up, not even coffee!!When I asked about it, I was told no one set it up!! Not acceptable
Janet Sat, 25 September 2021
Liked: I liked the big back area with the fire pit and chairs. We sat out by the fire and had a bottle of wine. Very nice and relaxing. The staff was friendly and sociable.
Ngan Sat, 25 September 2021
Liked: Hotel was in a great location and we like almost everything about the hotel and our stay.
Disliked: We booked through Bookings.com. When we arrived, the front desk couldn't find our reservation. We were told we need to use our credit card and pay for our stay. We were on the phone with Bookings.com and the representative said he'd take care of the booking and a refund. Almost a month later, there has been no update. We ended up having no refund from Bookings.com and been charged via Courtyard Marriott. This is not how you conduct business!
Audia Sun, 19 September 2021
Liked: How clean it was. You could smell the nice clean bleach (not overpoweringly strong) in the elevator andBathrooms. The beds were super comfortable. The rooms very contemporary.
Disliked: Nothing to dislike
Ed Thu, 9 September 2021
Mc Sun, 29 August 2021
Liked: Clean, spacious, great fitness room
Disliked: There was no soap in the room when we arrived
Maritza Mon, 23 August 2021
Liked: Clean room and very comfortable bed
Disliked: The pool was extremely small.. almost the size of a large hot tub. The picture of is very misleading