Courtyard by Marriott Waterloo Cedar Falls

Very good

Comfortable,safe place to stay with...

Liked: The Bistro was convenient. I think that they should make coffee available for self serve for guests

Great hotel, handicap room was...

Liked: Never knew they had a breakfast
Disliked: Shower didn't work properly, and an empty toilet paper was on the holder.

Never again. I don't want...

Liked: Starbucks coffee in lobby hotel, good restaurant Starbecks for the dinner!
Disliked: In terms of reception staff and services, it was the worst Marriott we visited during our trip to the US. The reception staff was unhelpful and unpleasant. Only one of the three women was nice and professional. One average, but one receptionist—that was a horrible experience of a lifetime. We have never encountered such an unhelpful, arrogant, and unpleasant receptionist anywhere else. She didn't say hello, looked at her phone, and made it clear that we were bothering her. There was a broken blind in our room. The room was dark. We asked her for help. She reluctantly said she would pass the information on. Then nothing happened for two days. When we asked again the next day, another receptionist told us that they didn't have a repairman and we were out of luck. Then a nice girl showed up who tried to help, I don't think she was even a receptionist. But she was nice. The problem was not resolved, and no apology was offered. Furthermore, the Wi-Fi in the hotel was almost non-functional. In summary, I hope you are lucky enough to have a receptionist who will be helpful and not make you feel like you should turn around and go somewhere else.

The worst staff of any...

Liked: The hotel has a nice bistro, but the problem is that it closes at 9:30 a.m., so if you want to sleep longer in or have a late morning coffee, you're out of luck. However, they had good Starbucks coffee and a good selection of paid breakfast options.The hotel also has a good restaurant for lunch or dinner, with very nice staff and food. We highly recommend it.
Disliked: In terms of reception staff and services, it was the worst Marriott we visited during our trip to the US.The reception staff was completely unhelpful and unpleasant. Of the three women, only one was nice. One was mediocre, and we will remember one of the receptionists forever. She didn't say hello, looked at her phone, and made it clear that we were bothering her. We asked her for help because the blind in our room was broken and it was dark. She reluctantly said she would pass on the information. Nothing happened all day, and when we asked again, she said she had passed on the information and nothing more. This went on for two days – we stayed in a dark room. The next evening, another receptionist told us that they didn't have a repairman. The complete unwillingness to solve the problem with the room was absolutely shocking. There was also a problem with the Wi-Fi connection the whole time. The Wi-Fi didn't work at all in the room and kept dropping out in the lobby. We paid the full price for three nights but didn't get what we paid for. It was just an unpleasant experience with staff who don't value their work.Since we were going to the same place a week later, we gave the hotel a second chance because it is well located next to the Young Arena, which was our destination. The staff's helpfulness was at the same low level, the Wi-Fi didn't work at all except for a few minutes, the room was drafty and there was a loud noise coming from the door (the door didn't close properly), and the toilet didn't flush properly. We didn't dare ask the receptionist for further help, as she didn't even respond to our greeting.We will not give this hotel another chance and will warn anyone who goes there. The problem is not with the hotel itself, which is of a very good standard, but with the staff, who are absolutely terrible.

It was ok- not sure...

Liked: Lobby area is nice. Like the size of the room and having 2 separate bedrooms.
Disliked: We had 5 people and the room I booked said it had a pull out bed. Our room did not have a pull out bed for the 5th person to sleep. This person was ok just sleeping on the couch but the only bedding the hotel could offer was a flat and fitted sheet. They had no blankets or pillows. We had to take about 10 towels from the pool and put them over him to use as a blanket. We paid nearly $400 for 1 night in a hotel we had to sleep on a couch and use towels as blankets- kind of ridiculous.

Pleasant

Liked: Loved the location.
Disliked: I asked for a king size bed and they gave me a Queen bed after I specifically reserved a King Bed.

Good

Exceptional