Courtyard by Marriott Toronto Northeast/Markham

Very good

Liked: The highlight for me is always the staff. I like people who smile and say hello. I would say that 90% of the staff seem friendly and professional
Disliked: The receptionist at check-in sounded like every step in the process was rehearsed, leaving no room for a sincere welcome. I always stay at this hotel when I come to Markham. This year alone, I was in your hotel in May, June, and now July. I have to return in November and December and will probably stay with you again. Even as a member, I was not recognized or appreciated for my repeat business. Asking questions that you need answered without any consideration for the guest does not make for a good reception. She asks NO questions about me.

Overall, the greeting was with...

Liked: TidyParking was convenientSAtff very friendly
Disliked: Rooms slightly darkbut that is me I like bright and white

Superb

Superb

Liked: Everyone was very helpful not just the hotel staff, but also the bistro staff. Everything was very clean

Very good

Didn't like it's. Too many...

Liked: The pool and the room.
Disliked: Firstly when I arrived the system was down and they couldn't even take my credit card or give me a key, so I had to manually pay a security deposit and be walked to my room. Fail. Then, after a long day I wanted a bath but the bath is just for show, you cannot fill it. Fail. Then, when checking out, it took them 15 minutes because Noone was available to go check the room. NEVER IN MY LIFE HAVE I BEEN ASKED THIS. it is bizarre and made me late for my Uber, and in turn I got charged. Fail.

Comfortable

Liked: Very friendly staff. They make you feel comfortable
Disliked: ---

A very clean, friendly hotel

Exceptional