Courtyard by Marriott Syracuse Downtown at Armory Square Guest Reviews
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|0.4 miles from Syracuse centre|
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Christine Tue, 16 August 2022
Karen Wed, 10 August 2022
Sam Mon, 8 August 2022
Disliked: the sink broke and it wasn?t fixed.
Marcos Mon, 8 August 2022
Disliked: the mattress was uncomfortable.
Damian Mon, 8 August 2022
Gerald Tue, 2 August 2022
Marchak Mon, 1 August 2022
We will not stay at...
Liked: The location met our needs to attend dining in the area as well as the arts and crafts fair in town. Our family prefers to stay at Marriott locations when we travel.
Disliked: This was the worst stay we have ever had at a Marriott. The front desk staff checked us in and that was the last we saw of them. We called down for extra bedding and had to leave a message. Two and a half hours later we saw the bedding left on the floor outside our door. Nobody even knocked or let us know it was there. The bedside phone did not work at all. Later around 7pm and 8pm my teens went to buy ice cream in lobby twice and couldn't because nobody at the desk to cash out. At 1am there was an argument in the hallway, we called down to ask for assistance for one of the guests who seemed like she was in an unsafe situation and nobody answered. WE CALLED THE POLICE FOR HER. Those guests were escorted out and asked to leave the property separately. The breakfast was sub par at best and we don't expect a fast food counter in a Marriott lobby, so we left without eating and purchased only a coffee.
Kelli Wed, 27 July 2022
Marriott Needs to Support This...
Liked: The staff was very friendly and accommodating. Everyone ? front desk, Starbucks, cleaning staff ? all very nice.
Disliked: Since everyone was so nice to us, I feel bad leaving anything negative, but I am hoping it will help. There is a sense that this hotel is understaffed. It really needs a deep clean, not just the kind the housekeeping staff can provide. There was a lot of dust built up on the furniture and decor, wallpaper needs attention, carpeting needs a good shampooing and the hallways need vacuuming. Marriott should invest some TLC into this place and its employees. The hotel is located in the heart of a lively restaurant and bar area, so it tends to be loud until the wee hours of the day, which is obviously not the fault of the staff, just a heads-up if you are traveling with babies and those who are light sleepers.
Megan Sun, 17 July 2022
Liked: Nicely decorated - close to freeway and dining.
Disliked: The beds are terribly uncomfortable. Worst mattress ever and the whole group agreed. The bar across the road was loud and obnoxious until 3AM and we were awakened many times.
Erica Wed, 13 July 2022