Courtyard by Marriott St. Louis Brentwood Guest Reviews
Write a review
0.8 miles from Richmond Heights centre |
Write a review
Marilyn Mon, 7 October 2024
Exceptional
Liked: Location was fine. There was no breakfast even though site showed free breakfast.
Joanne Sat, 28 September 2024
Staff was friendly, but clearly...
Liked: kitchen staff were very accommodating for special needs
Disliked: Not enough staff available to answer questions at front desk. Mistake made in the room that was booked and no assistance to help accommodate for handicapped quest. Question, can you get someone to help move my scooter into my rental, answer, we cant' do that. One night when only one staff member at front desk, she said she was unable to lift more than 5 pounds and had no one available to help. I imaging they have no one to help with bags then. Manager seemed to be preoccupied in back office when asking how to understand the print off of the hotel charges. It was new staff and she understandably through her hands up and said she had no idea. After all the chaos I saw on the first check in, I didn't want to overwhelm her. Housekeeping was horrible, they never restocked anything, on second day after returning from work, the room still had not been cleaned and I had to run up the hall to get my own clean cups and glasswear. When she came finally with towels, she never offered to make the beds. I'm not sure if she spoke english however, nothing was restocked. I had to phone front desk for help, to the member who was "working alone".
Brandon Mon, 23 September 2024
Exceptional
Latoya Thu, 12 September 2024
Exceptional
Tracy Wed, 4 September 2024
Superb
Disliked: No Free Breakfast
Joseph Sat, 31 August 2024
Exceptional
Sierra Wed, 14 August 2024
Exceptional
Tawana Thu, 8 August 2024
Superb
Liked: Affordable, Clean, Comfortable and Friendly Staff!
Disliked: No swimming pool or jacuzzi
Raquel Mon, 5 August 2024
Exceptional
Malik Sat, 20 July 2024
Exceptional