Courtyard by Marriott Scranton Montage Mountain

Liked: Cozy lobby.
Disliked: My room (256) smelled very musty and did not seem very clean. I didn't want to walk on the rug barefoot and I'm not usually picky about that. The room felt humid and I was cold even after turning off the A/C. The sheet had spots and did not look like the cleanest. The elevator floor cruddy with dirt in one of the corners.

Poor

Not impressed for a Marriott.

Liked: Location
Disliked: The bed was hard as a rock. The fitness room was a joke. Equipment was missing and didn’t work. The tub had rust and wasn’t clean.

Exceptional stay mainly because of...

Liked: Amanda was amazing at check-in. She is a model representative for the company, highly competent; furthermore, she is ultra professional and personable. Amanda is exactly the person who should be at the front desk acting as the initial point of contact that customers engage with for their hotel visit. Day staff was more than hospitable, and really made the stay, albeit brief, extremely pleasant. The gentleman behind the bistro counter was friendly and on top of his job. Other staff was courteous and easily accessable when needed. It is really great to see service industry staff that can meet and then exceed expectations. I can't remember the last time occurred. You have earned a loyal repeat customer.
Disliked: Some items of note for improvement: 1) The water dispenser box at the front desk was disgusting. It had floaters on top, and sludge flakes on the bottom. 2). The Black Bear eating garbage in the parking lot can be a bit threatening, especially when one is returning with a food order. Lock your dumpsters securely. 3) Give the cleaning staff new laundry carriers. So much duct tape. So much.4) Extend bar hours and advertise it's availability more. The decor is a little stark and uninviting. Is it ur a school cafeteria, coffee shop, or hotel bar? It acts more like some kind of liminal space.5) The balcony door was almost impossible to open.6) The in room refrigerator is either broken, or just garbage to begin with. Way too small, and failed to refrigerate.7) The in-room light fixtures were broken and generally worn out or dindgey. 8) Lack of storage space vs. room size was strange. Fine for an overnight, but lacking for a stay of longer. So much empty floor space where an additional dresser or table could be located.

Superb

Superb

Superb

Probably wouldn't stay there again.

Liked: Location was very good for getting back on the highway, room was quiet.
Disliked: The elevator nearest our room was out of order, had to use the one on far side of the bldg. The room didn't seem to be vacuumed and there was a hair in the sink. The breakfast situation was a bit weird.

Passable

Liked: Everything was great.
Disliked: The staff

Overall it was ok the...

Liked: I arrived early and wasn’t able to check in until 4 pm which was stated on the reservation. We checked in and the balcony was small no chairs and the bathroom was a little dated. We had an issue and AMANDA was amazinggg! The small issue was nothing because she went above and beyond and that made a great trip. They will be getting a makeover but I would travel back there!!
Disliked: Bathroom and balcony