Courtyard by Marriott Santa Ana Orange County

Nice quiet facility in good...

Liked: Clean, nice facility, good location
Disliked: Was not informed during booking through booking.com that there was additional parking fee $25/night which was added and increased our rate of stay.

Good

Very good

Passable

Disliked: Room is not clean, has a weird smell.

Very good

Liked: TV had the hockey game on and clean rooms
Disliked: The breakfast was horrible and the prices for snacks are way to high also the pool area is in the parking lot feels like bad location.

Terrible experience, would not recommend

Liked: I had a terrible experience and would not recommend this hotel.
Disliked: I had a reservation through Booking starting on Monday, but had to move my flight to Tuesday. I emailed the hotel three days before my stay to let them know I would be doing a later check-in, but still paying for the full stay, and I was assured I didn’t need to worry, that they would hold my room.Unfortunately I had the terrible surprise to arrive on Tuesday at 9pm at the hotel and learn I didn’t have a room anymore and they were fully booked, so there was “nothing they could do”. They then tried to blame it on me / Booking, saying that “given I booked it through Booking, they couldn’t hold my reservation, but if I had done it directly that wouldn’t have been a problem”.I was then placed at a hotel across the street only for the night (walking alone at the street at 10pm), which was extremely disruptive as I had an early meeting on Tuesday and had to check out and still wait until the end of the day to check in at the original hotel.I was then placed at a ground floor accessible room, which was very loud and the whole bathroom flooded whenever I took a shower.

Exceptional

Very good

Very good