Courtyard by Marriott San Marcos

GREAT OPTION!

Liked: EVERYTHING WAS CLEAN! COMFORTABLE BED!!!! IT WAS A GREAT STAY!!
Disliked: EVERYTHING WAS GOOD

Good

Liked: Clean
Disliked: The air wasn’t that cold

Superb

Definitely not the stay I...

Liked: I would like to have had the breakfast, but when I chose it for my booking it didn't show up as a feature for my booking, so i didn't get to try the breakfast. I did purchase muffins, coffee and a parfait, which were pretty good. nothing to rave about.
Disliked: Well, apparently since there is no way to notify the hotel that you are a rewards member, they use the fact that you booked with a third party as a chopping order when they overbook their hotel. So, the king room I thought I was going to be staying in was bumped to a queen room, where my spouse and I each get our own bed instead of getting to sleep in the king we wanted. We checked in a little later in the evening and when we settled in for the night, we couldn't get the T.V. remote to work correctly. Went to the front desk 3 times and ended up with 3 remotes and new batteries, but since maintenance was not working, had to wait until the next day for it to be addressed. The next day while I was out and had a do not disturb sign on the door, someone came in to work on the tv. didn't expect them to be coming in and did not have all my belongings secured as I would have liked, so was disturbed that someone had been in my room without letting me know. The bathroom which we expected to have a tub, was only a shower, and the bottom ledge clearly had a row of mildew on it which did not appear to have been cleaned in a while. The shower wasn't necessarily dirty, but the mold was unsettling. Then there is the Queen bed...one of the worst mattresses I have slept on in 20 years. The mattress was lumpy and sunk down to the support board under the mattress. Entire mattress was lumpy, worst night sleep in a long time. So, all this was addressed with the management during my stay, and the manager was supposed to contact me the day I talked to them before he left, but never heard a word, either by phone, email, or even contacting me before I checked out. Oh, and because the pool looked really dirty, we decide not to go swimming there either. Definitely brought us to the conclusion that you really need to book directly with the hotel, and not use third party booking, and probably will not book with Marriott again.

Exceptional

Good

Exceptional

Filthy!

Liked: Location.
Disliked: This hotel was filthy. I will never stay here again. It was not clean at all. I called the front desk to be transferred to a different room. I was told they were sold out. The house keeper was rude and unhelpful. My daughter has some type of insect bite on her back.

Pretty good with some inconveniences

Liked: Service and low activity
Disliked: Breakfast not free like many other hotels, no inside pool as advertised by booking.com and low water pressure in shower