Courtyard by Marriott San Diego Rancho Bernardo

Bad

Disliked: Exorbitant pet fee, ate the cost of the room and went elsewhere!

Exceptional

Mostly very pleasant staff and...

Liked: Location, most staff were great, appreciated the luggage carts
Disliked: -Elevator closed too quickly -Door of room - closer too strong, difficult to maneuver around/through at entry and exit.-Please get softer toilet paper.-Toilet was always very inefficient!-Refrigerator wobbled upon opening to the extent that the contents was ready to pour out when the door opened.-One time my daughter and I approached the front desk and were not acknowledged for quite a while as three staff members standing behind the desk continued in conversation, not good!

Superb

Very good

Good

Liked: The rooms were super quiet and comfortable.The tv was very up to date and had a lot of channels including youtube and Netflix (must use your account). They have star bucks
Disliked: They didn’t have complimentary water as in other courtyards I have been to. And the bar was open on a set time.

Very good

Worst hotel experience ever.

Disliked: I learned upon arrival that they’d cancelled my reservation and had no available room for me. Staff told me that they had no details as to how, when or why it was cancelled. It appears they over booked and I got bumped. One staff member mentioned this had happened to a few guests that night. No manager was on duty to discuss this with despite it being a very busy night with guests arriving. Booking.com support called the hotel on my behalf and was unable to reach anyone. Given this was 9:30 at night and all local hotels were booked, I ended up several miles away in a terrible motel (holes in the wall plugged with plastic bags, stains on the floor) for more than I’d paid for the Marriott room. My weekend was ruined, staff at Marriott were very rude and I have yet to hear from the manager regarding my complaints.

Exceptional