Courtyard by Marriott San Diego Rancho Bernardo

Superb

Very good

Good

Liked: The rooms were super quiet and comfortable.The tv was very up to date and had a lot of channels including youtube and Netflix (must use your account). They have star bucks
Disliked: They didn’t have complimentary water as in other courtyards I have been to. And the bar was open on a set time.

Very good

Worst hotel experience ever.

Disliked: I learned upon arrival that they’d cancelled my reservation and had no available room for me. Staff told me that they had no details as to how, when or why it was cancelled. It appears they over booked and I got bumped. One staff member mentioned this had happened to a few guests that night. No manager was on duty to discuss this with despite it being a very busy night with guests arriving. Booking.com support called the hotel on my behalf and was unable to reach anyone. Given this was 9:30 at night and all local hotels were booked, I ended up several miles away in a terrible motel (holes in the wall plugged with plastic bags, stains on the floor) for more than I’d paid for the Marriott room. My weekend was ruined, staff at Marriott were very rude and I have yet to hear from the manager regarding my complaints.

Exceptional

Bad

Very good

Superb