Courtyard by Marriott Rockville, Rockville

5

Exceptional - 5.0 out of 5

Maria Sat, 20 April 2024

Perfect

Exceptional

Perfect

Exceptional

Good

Liked: The outdoor firepit was nice and the sitting area/common spaces were very nice. We spent quite a bit of time sitting near the fireplace. It was nice to get out of the room and have a relaxing area to visit and talk. The rooms have been updated nicely.
Disliked: There was no complimentary coffee/tea service in the lobby that I noticed. There was a place for it, but nothing was there. That would have been a nice touch.

Good

Liked: The outdoor firepit was nice and the sitting area/common spaces were very nice. We spent quite a bit of time sitting near the fireplace. It was nice to get out of the room and have a relaxing area to visit and talk. The rooms have been updated nicely.
Disliked: There was no complimentary coffee/tea service in the lobby that I noticed. There was a place for it, but nothing was there. That would have been a nice touch.

Horrific treatment by the incompetent and unkind staff.

Liked: The General Manager called the police on me and forcibly removed me from my room in my pajamas the week of Christmas when I was visiting my children. I had paid for my room in full and my credit card was on file at the front desk at the time. It was a miserable and humiliating experience and I will never stay in another Marriott Hotel again. I am still considering suing them for the way they treated me.
Disliked: I was a paid customer and I was treated like a criminal. Horrific experience that continues to haunt me.

Horrific treatment by the incompetent...

Liked: The General Manager called the police on me and forcibly removed me from my room in my pajamas the week of Christmas when I was visiting my children. I had paid for my room in full and my credit card was on file at the front desk at the time. It was a miserable and humiliating experience and I will never stay in another Marriott Hotel again. I am still considering suing them for the way they treated me.
Disliked: I was a paid customer and I was treated like a criminal. Horrific experience that continues to haunt me.

Ok, not great

Liked: Seemed clean. we spent no time there except sleeping and one breakfast.
Disliked: The room had 2 queen beds for 2 adults and 2 small children. There was very little space to move about. Breakfast food was poor quality and expensive so we had to find other places to eat

Our stay was ok but not great and the staff had nothing to offer to compensate for the significant inconvenience!

Liked: The hotel was pleasant. But we had a bad room on the first of our 6 nights.
Disliked: We had reserved a room with 2 queen beds for 6 nights. Mattresses in both beds in the room we slept in on the first night were awful and we were not able to sleep. The next day, we changed rooms but the lack of a nights sleep because of the bad mattresses could not be made up and spoiled the second day of our trip as well. Changing rooms also required the effort of repacking and moving and unpacking a second time. Totally inconvenient to have to do this.