Courtyard by Marriott Rochester East/Penfield Guest Reviews
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Anonymous Fri, 30 May 2025
Great place to stay. Easy...
Liked: Upgraded recently.
Disliked: Coffee and food service very limited hours.
Robert Sat, 24 May 2025
Freezing Cold!!!
Liked: The property as presented on the web-site appeared to be very recently built, but in fact at a 2am check-in (badly delayed inbound flight) it was run-down and badly in need of refurbishment. The double-glazed windows leaked very cold air badly. Who ever installed your windows appears to have cheated badly or the contract was very poorly written.
Disliked: Heat the common rooms PLEASE! The sterile style was almost as off-putting as the attitude of the staff. The staff gave the impression of having just been given a "pull up your socks" attitude lecture, but I never encountered anyone who gave the impression of having any responsibility for the success or failure of the enterprise
Cara Sun, 4 May 2025
Two star hotel for four...
Liked: Fridge in room
Disliked: Room very hot, 79 degrees, and wall unit wouldn't work to cool it so we had to open the window. No free coffee or tea in the lobby and breakfast items expensive! Tattered couch, barely warmish shower, weird traffic pattern in bathroom. All this mediocrity for $285 per night!
William Wed, 16 April 2025
Get
Liked: No coffee in lobby. No maid service for four daysNO Complimentary breakfast
Disliked: Staff is greatCheap toilet tissueHeating system too noisy to turn onBad location
Nancy Thu, 27 March 2025
Good
Liked: Clean and comfortable room.
Disliked: Nice to have a Starbucks option; but surprised at the absence of complimentary coffee and breakfast in the lobby.
Jeffrey Mon, 24 March 2025
Job well done.
Liked: Very accommodating. I needed a 4 p.m. checked to a child’s sporting event in town. Management was more than accommodating at no additional cost even though I offered to pay.
Disliked: Everything. Clean, friendly, and convenient.
Cortright Mon, 3 March 2025
Exceptional
Meaghan Wed, 26 February 2025
Bad
Najaye Thu, 2 January 2025
Exceptional
Stephen Wed, 4 December 2024
Nice room with a couple...
Liked: Bigger sized room with a small sofa and desk chair. Good lighting and good bathroom.
Disliked: 1. The TV channel guide didn’t list any program information. This was very annoying. 2. The thermostat had to be set two degrees above the desired temperature (I.e., 74 to maintain 72). Minor but also annoying.