Courtyard by Marriott Richmond Northwest/Short Pump

Well, to start, I had made a reservation for a room with 2 queen beds. I had the print out of the reservation confirmation to prove it and when I arrived I was told there were only rooms with one king bed. Then, when we attempted to get an Acai bowl for breakfast, the staff was unsure how to make it and it was quite melted and disappointing once we got it. Finally, we are Marriott Rewards members and when I asked for a late checkout (just one additional hour), I was grumbled at by the front desk lady.

Liked: Convenience to main roads and restaurants.
Disliked: Reservation was not as selected. Breakfast items not well made. Sunday a.m. front desk staff member was not very nice.

Very good

Passable

Liked: Large clean roomComfortable bed
Disliked: No hot water in the shower,Check out person was not very friendly

I would stay again.

Liked: Clean and accessible. Super early check in was great.

Exceptional

Lovely

Liked: Everything
Disliked: Nothing

Exceptional

Very good

Liked: Great location, Starbucks in the lobby for coffee in the am.

Superb

Exceptional