Name: Courtyard by Marriott Richmond Northwest/Short Pump
Address: 3950 Westerre Parkway, Henrico, VA
Telephone: (888) 406-7656
Rating: 4

Courtyard by Marriott Richmond Northwest/Short Pump Guest Reviews

Overall Average Score:

Very Good (4.4 out of 5)

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Well, to start, I had made a reservation for a room with 2 queen beds. I had the print out of the reservation confirmation to prove it and when I arrived I was told there were only rooms with one king bed. Then, when we attempted to get an Acai bowl for breakfast, the staff was unsure how to make it and it was quite melted and disappointing once we got it. Finally, we are Marriott Rewards members and when I asked for a late checkout (just one additional hour), I was grumbled at by the front desk lady.

Liked: Convenience to main roads and restaurants.
Disliked: Reservation was not as selected. Breakfast items not well made. Sunday a.m. front desk staff member was not very nice.

Excellent

Liked: Lighting in bath needed to be brighter. The shower head didn’t move. Shower entry was limited and only where the shower head was located so not getting hair wet when entering was difficult. Lighting overall wasn’t good. Otherwise I loved the room and the modern finishes throughout the hotel. I would def stay there again
Disliked: See sbove for total comments